Executive Director, Intelligent Personal Engagement

About the role

For our client, we are seeking an Executive Director Intelligent Personal Engagement to join the team of a leader in the Pharmaceuticals & Biotech space. This role will drive marketing initiatives focused on growth, customer acquisition, brand performance, and measurable demand creation. You will collaborate with analytics, product, creative, and commercial teams to turn market insights into scalable campaigns, testing strategies, and performance improvements. The position offers the opportunity to directly influence customer engagement, conversion performance, and revenue growth within a life sciences environment.

Responsibilities

• Define the strategic direction for the Personal Engagement product ecosystem
• Set the strategy for evolving commercial capabilities with AI-driven solutions
• Drive cross-functional alignment for integrated delivery of personal engagement capabilities
• Champion enterprise transformation with agentic workflows and remote engagement capabilities
• Shape investment priorities and resource strategy for the product line

Qualifications

• Bachelor's Degree in Science, Technology, Business, Information Systems, or a related field
• 10+ years of experience in enterprise-scale CRM, sales execution, marketing technology, or customer/patient service
• Deep expertise in Sales Force Automation (SFA), CRM, and patient engagement
• Demonstrated experience in enterprise transformation and operating model redesign
• Strong ability to align senior stakeholders across matrixed functions

Benefits

• Medical, dental, and vision healthcare options for employees and families
• Retirement benefits including 401(k)
• Paid holidays and vacation days
• Compassionate and sick days
• Access to a comprehensive package of benefits