Executive Director Huntington YMCA

Department: Center Staff • Location: Huntington YMCA

About the role

Under the direction of the Vice President of Operations, the Branch Executive Director will lead, coach, and hold others accountable to creating a transformative Y Experience. The Branch Executive Director must possess strong leadership acumen to inspire staff, volunteers, partners, and community members to support the Y mission. The Branch Executive must be a subject matter expert and innovator in the core business and programs of the Y. The Branch Executive Director will be the lead in their branch to ensure the successful execution of the YMCA of Greater Boston’s strategic imperatives to be a charity, partner, and employer of choice for years to come. Innovation will be a key area of growth for the Executive Director, and the Operations Director they supervise, through mastering, demonstrating, and coaching others in Design Thinking.

Responsibilities

• Ultimately accountable for the performance of their team. Directly responsible for hiring, coaching, and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts quarterly connections with direct reports to ensure progress with OKRs, ability to work well with others, and discuss career development.
• Fiscal management – Develops an annual budget according to association guidelines and ensures successful execution to the plan. Works with all direct reports to identify growth opportunities, forecasting on a monthly basis, and correct financial deficiencies on a timely basis.
• Membership and Program Enrollment, Growth, and Experience – Drives membership and program enrollment and growth while ensuring a high-quality and transformative Y Experience as demonstrated by net-promoter scores and other experience metrics.
• Board development – Recruits, develops, and maintains a highly effective Board of Advisors, following the bylaws of the YMCA of Greater Boston. Supports the board chair in facilitating an engaging and productive board meeting experience.
• Financial development and Fundraising – Drives successful fundraising and financial development, working with the association financial development team, to meet quarterly and annual goals. Ensures strong board and volunteer leadership and participation.
• Community engagement – Enhances the Y’s reputation in the community by engaging with partners, businesses, and other organizations that are invested in strengthening community. For example, serving on the local chamber and other service organizations like Rotary.
• Child Development – Collaboratively work with the Child Development department leads to ensure a positive experience for children and parents participating in the programs. Ensure a strong working relationship between branch operations and child development.
• Innovation – Leads design thinking practices to develop innovative solutions for their branch and association-wide opportunities and challenges. Works to master, demonstrate, and coach others in design thinking.
• Marketing – Leads branch team in executing on all aspects of association marketing strategies and campaigns. Regularly promotes the Y branch through local media outlets and events. Ensures implementation of internal marketing efforts (i.e., activating staff for referral programs) and consistent social media engagement through branch channels.
• Facility Management – Ensures that the facility is well maintained, safe, and clean, following association guidelines and practices. Ensures daily walkthrough of facility with the Facility Manager. Ensures quarterly walkthrough of branch(es) with their supervisor, Operations Director, Facility Manager, and Regional Facilities Manager.
• Trends – Stays current on trend identification and implications for the branch in the following areas:
  • Service area demographics
  • Competitive analysis and external environment changes
  • Changes to elected officials and key community leaders
  • Membership
  • Health and Wellness
  • Youth and Family Programs
  • Other programs and initiatives operated by their branch
• Participates in all meetings as requested and will be asked to lead association-wide initiatives and other assigned duties.

Outcomes and Position Expectations

• Successful Strategic Plan metrics, Net-Promoter Scores, and Objectives and Key Results (OKRs).
• The Branch Executive will be seen as a subject matter expert and an innovator in the core business and programs of the YMCA: membership, health and wellness, aquatics, sports, family programming, and any additional branch-specific programs.
• Operating practices and systems are in place and consistently implemented for:
  • Membership growth & retention
  • Program enrollment and growth
  • Facility cleanliness
  • Overall member experience
• Timely action planning is in place (with effective follow-through) for operating units and/or program areas that have performance concerns.
• Annual Campaign targets are accomplished.
• High functioning and engaged Board of Advisors.
• Is visible in the community and the Y is seen as a catalyst for positive change.
• Full-time staff have a development plan and are making progress toward goals.
• Identification of development opportunities for their direct reports and high potential leaders.
• Branch staff are achieving (at minimum) metric targets and producing meaningful qualitative results. This includes net-promoter scores and OKRs.
• A collaborative and strong working relationship between branch operations and child development.

Requirements

• BS/BA Four-year college degree.
• Must have a demonstrated record of accomplishment in the areas of membership and program growth, board development, fiscal management, community engagement, and staff development.
• Has multiple years of a proven track record in driving solid fiscal management (has met or exceeded budget continuously over multiple years).
• Branch must be achieving key metrics and producing meaningful qualitative results including strong Net-Promoter scores and successful OKRs.
• Superior Communication skills – both written and verbal.
• Must have a thorough understanding of the nature of the YMCA movement, volunteers, and staff in the accomplishment of the YMCA goals, objectives, and mission in the community.
• Possess a concern for detail and accuracy and have the ability to delegate responsibility.
• Must be highly motivated and possess a positive attitude towards the YMCA, character development, and our mission.
• Experience in and/or willingness to learn Design Thinking.

Skills, Knowledge & Expertise

• Strong leadership acumen to inspire staff, volunteers, partners, and community members.
• Subject matter expertise and innovation in the core business and programs of the Y.
• Proven ability to drive membership and program enrollment and growth.
• Experience in fiscal management and budget development.
• Ability to recruit, develop, and maintain a highly effective Board of Advisors.
• Experience in fundraising and financial development.
• Community engagement and partnership-building skills.
• Knowledge of child development programs and collaboration with relevant departments.
• Proficiency in design thinking practices and innovation.
• Marketing and promotional skills, including social media engagement.
• Facility management and maintenance expertise.
• Ability to stay current on trends and their implications for the branch.

Pay

$105,000 - $115,000 / year

Physical Demands

• Regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear.
• Frequently required to sit and reach with hands and arms.
• Occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Schedule

• Evening and/or early morning, and/or weekend hours required periodically.
• The last few days of each month (except December) are key membership enrollment dates. Executive Directors are required to ensure appropriate senior leadership coverage at their home and assigned branches.
• Occasional travel required.