Executive Director for Independent Living

About the Role

General Purpose Sandpiper at Shem Creek is seeking a skilled Executive Director to oversee the operations and management of a 55+ independent senior living community (IL). The role involves creating a vibrant and inclusive living environment for senior residents, managing day-to-day operations, ensuring resident satisfaction, and maintaining compliance with regulations. This position reports directly to the regional director of operations for PACS Senior Living.

Responsibilities

• Resident Services
  • Foster a warm and supportive environment for independent senior residents.
  • Respond promptly and professionally to resident inquiries, concerns, and requests.
  • Plan and coordinate social and recreational activities to promote resident engagement and well-being.
  • Maintain effective communication channels to address resident needs and provide timely updates.
• Operations
  • Oversee the overall operations of the independent living senior community.
  • Optimize occupancy by working with prospective residents, existing residents, family members, and guests.
  • Ensure compliance with established policies, procedures, and regulations.
  • Conduct regular inspections to identify maintenance needs and coordinate repairs.
  • Manage vendor relationships, negotiate contracts, and monitor service quality.
  • Implement safety protocols and emergency preparedness plans.
• Financial Management
  • Develop and manage the community’s budget, monitor expenses, and maximize revenue.
  • Ensure accurate and timely collection of rent payments and fees.
  • Conduct regular financial analysis and reporting to support informed decision-making.
  • Identify opportunities for cost savings and revenue enhancement.
  • Coordinate with PACS to identify capital expenditure projects and aesthetic improvements.
  • Assist with financial forecasting and planning.
• Staff Management
  • Recruit, hire, train, and supervise community staff members.
  • Foster a positive and collaborative work environment.
  • Provide guidance, support, and ongoing professional development opportunities.
  • Conduct performance evaluations and address any performance issues.
  • Ensure adequate staffing levels and schedule appropriate coverage.
• Compliance and Documentation
  • Ensure compliance with all applicable regulations and laws related to senior living.
  • Maintain accurate and up-to-date resident records, contracts, and leases.
  • Assist in preparing reports and documentation for regulatory agencies and stakeholders.
  • Implement policies and procedures to maintain confidentiality and protect resident information.
• Supervisory Requirements
  • Manage and oversee multiple levels of employees either directly or indirectly.
  • Responsibilities include hiring, training, budgeting, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and terminations.

Requirements

• Education in business administration, property management, hospitality, or a related field (preferred).
• Previous experience in property management or hospitality, preferably in the senior living industry (required).
• Strong knowledge of property management principles, regulations, and financial practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Willingness to be on call 24/7 and serve as the main point of contact for emergencies.
• Ability to build and maintain positive relationships with residents, staff, and vendors.
• Strong management skills and a willingness to work harmoniously with all staff members.
• Ability to plan, coordinate, and assist with events and activities.
• Knowledge of fair housing laws and regulations.
• Ability to prioritize tasks and manage time effectively.
• Compassion, empathy, and a genuine desire to improve the lives of senior residents.
• Alignment with the mission, vision, and values of PACS.

Qualifications

• Education and/or Experience
  • Bachelor’s Degree from an accredited college/university, or equivalent (preferred).
• Language Skills
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from managers and employees.
• Mathematical Skills
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Physical Demands
  • Must occasionally lift and/or move up to 25 pounds.
  • Prolonged use of a desktop or laptop computer.
  • Regularly required to sit, stand, walk, talk, read, or hear.
  • Frequent use of office equipment such as copier/scanner/fax, telephone, and calculator.
  • Travel by auto or airline may be required.
  • On-call 24/7 for emergencies.
• Work Environment
  • The noise level in the work environment is usually low to moderate.

Pay

$80,000–100,000 annually, plus bonus earning potential.

Benefits

Full-time benefits package included.