Executive Director, Contract Management & Billing Strategy - Open Banking

Job Responsibilities

• Own end-to-end contracts and billing for Open Banking partnerships—enforcing governance and controls across the lifecycle—while aligning billing with contracts, regulations, and enterprise standards, and leading resolution of partner concerns on billing errors, unclear charges, disputes, and delayed invoices.
• Serve as accountable executive for billing accuracy, timeliness, and transparency coordinating across product finance operations, technology, legal, and risk.
• Maintain authoritative ownership of the inventory of partner contracts ensuring adherence to contractual obligations pricing terms, service levels, and billing constructs.
• Lead the design and execution of future state contracts and billing operating model covering both manual and automated processes with strong controls and scalability.
• Partner closely with legal to develop, review and negotiate commercial contract terms serving as the business counterpart in negotiations.
• Drive decisions on contract standardization versus flexibility balancing speed to market, partner needs, risk, and long-term operational sustainability.
• Define the target state contract frameworks for Open Banking partnerships ensuring consistency while enabling appropriate customization where required.
• Anticipate and shape how agentic AI and automation will impact contract structures, billing models, controls, and dispute management in future partnerships.
• Establish clear governance escalation paths and metrics for billing performance, contract compliance, and issue remediation.
• Uphold all executive director responsibilities expected at Chase including strong risk management, ethical leadership, and adherence to firm wide standards.
• Foster a culture of accountability, engagement, and high performance within the Contracts and Billing team while promoting diversity and inclusion by valuing the unique capabilities.

Required Qualifications, Capabilities, And Skills

• 10+ years of experience in financial services, contracts management, billing operations, commercial governance, or legal business roles within the financial services or banking industries.
• Demonstrated experience owning and to end-to-end contract and billing processes including invoice generation, dispute management, and cross functional issue resolution.
• Strong knowledge of commercial contracts, pricing constructs, service level agreements, and contractual compliance.
• Proven ability to partner effectively with legal and general counsel including experience partnering in or leading contract negotiations from the business side.
• Track record designing and implementing target state operating models with strong controls and scalability experience leading complex issue resolution involving external partners and senior Chase stakeholders.
• Strong executive presence with the ability to make balanced decisions across risk with speed and partner experience.
• Excellent written and verbal communication skills including experience presenting complex contractual and billing topics to senior leadership.
• Sound judgement, discretion, and decision-making consistent with senior leadership accountability.
• Collaborative mindset with strong interpersonal skills.
• Strong culture leader and teamwork spirit.
• Bachelor's degree required.

Preferred Qualifications, Capabilities, And Skills

• Experience with designing complex contracts and handling contracts negotiations in financial services is preferred.
• Advanced degree (e.g., JD, MBA, MPA) strongly preferred.