EXECUTIVE DIRECTOR, CONFLICT RESOLUTION, & ALTERNATIVE DISPUTE
About the role
The Department of Social Services (DSS) comprises the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA fights poverty and income inequality by providing essential benefits such as Food Assistance and Emergency Rental Assistance. DHS prevents and addresses homelessness through innovative strategies to help families and individuals exit shelter and reach self‑sufficiency. Human Resources Solutions (HRS) supports the HR needs of DSS, HRA, and DHS through strategic partnership, aiming to create an inclusive, motivated, and client‑centered workforce. The Office of Human Resources Solutions (HRS)/Labor Relations Division is recruiting for an Administrative Director of Social Services M3 to serve as the Executive Director of Conflict Resolution and Alternative Dispute Resolution Officer (ADR).
Responsibilities
- Direct the planning, implementation, oversight, and assessment of Conflict Resolution, Alternative Dispute Resolution, DSS Wellness, and provide assessment for incorporating Employee Relations functions.
- Develop and implement agency‑wide initiatives, consultation strategies, and training programs addressing workplace conflict, employee relations, behavioral health and wellness, leadership skills, diversity appreciation, and safe and respectful workplaces.
- Assess program effectiveness, emerging organizational needs, and service trends, and recommend modifications to programs, protocols, policies, and resource priorities to improve outcomes and align with agency objectives.
- Provide overall operational leadership for Employee Relations activities supporting an