Executive Director, Community Hub

Scopes Of Responsibilities

• Lead daily operations and ensure the hub provides a safe, clean, and welcoming environment.
• Facilitate weekly site meetings to align priorities for member experience, programming, space utilization, and community engagement.
• Cook up cross-functional support for enrollment, scheduling, and service delivery.
• Monitor operational KPIs and performance metrics; celebrate successes and address gaps promptly.
• Identify potential operational issues early and implement proactive measures to prevent disruption.

Staff Leadership & Culture

• Provide daily leadership and feedback to hub staff, fostering accountability, inclusion, and teamwork.
• Partner with vertical/program leaders to ensure consistency in standards, training, and quality.
• Build a culture of continuous improvement through coaching, recognition, and professional development.
• Model the Y’s core values and align staff with the organization’s mission and strategic priorities.

Financial Management & Membership/Program Enrollment

• Own the hub’s P&L and ensure sustainable financial performance.
• Drive membership and program enrollment while managing costs in collaboration with program directors and vertical leads.
• Work with Finance to analyze trends, track performance, and implement budget adjustments.
• Support fundraising and grant execution as relevant to hub programs and partnerships.

Member & Community Experience

• Ensure programs and member experiences reflect community needs while advancing the YMCA’s mission.
• Oversee timely resolution of member issues and maintain consistent communication across programs.
• Implement feedback and service recovery systems; translate insights into actionable improvements.
• Use participation and engagement data to inform program mix and enhance overall experience.

Community Engagement & Partnerships

• Serve as the primary Y ambassador in the community – building partnerships with local organizations, schools, and civic groups.
• Identify emerging community needs and communicate insights to inform program design and strategy.
• Represent the YMCA at community events and foster a positive, mission-driven public presence.
• Collaborate with Central Marketing to ensure local campaigns and communications reflect the hub’s identity and community tone.

Program Strategy & Support

• Ensure program offerings reflect community needs while aligning with association mission and strategic priorities.
• Provide final approval for site-specific program scheduling and space allocation to optimize member and community experience.
• Support program safety, standards, certifications, and curriculum implementation in collaboration with vertical leaders and program directors.
• Contribute to the development and execution of a hub-level strategic plan that supports long-term growth and impact.

Data, Reporting & Performance Visibility

• Ensure accurate and timely reporting of hub performance metrics.
• Use dashboards and reports to evaluate impact, operational performance, and community reach.
• Support organization-wide efforts to strengthen data-informed decision making.

Requirements

• Bachelor’s degree required; Master’s preferred.
• Minimum 5–7 years of progressive leadership experience, preferably in a multi-program or community-based setting.
• Proven success in financial management, staff development, and community engagement.
• Demonstrated ability to translate community insight into strategy and program development.
• Strong interpersonal and communication skills; ability to inspire and align diverse teams.
• Proficiency in Microsoft Office; familiarity with YMCA systems (e.g., Daxko, T-Rec) preferred.
• Ability to adapt to new technology.
• Meets physical qualifications required as outlined in job description.

Benefits

• Competitive salaries reflecting your skills and experience.
• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays, with flexible work hours for work-life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• Supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.