Executive Director

About the role

The Executive Director (ED) is a visionary leader at MBK Senior Living, responsible for overseeing and directing day-to-day operations to ensure the highest quality of care for residents and a supportive environment for staff. The ED also manages finances, implements strategic plans, and collaborates with various departments to enhance resident satisfaction and community success.

Responsibilities

• Interview, hire, train, directly/indirectly supervise, set performance goals and timelines, monitor and evaluate performance, provide coaching for development and manage disciplinary actions for all Department Directors and their line staff.
• Develop and execute a comprehensive strategic plan to achieve community goals related to occupancy, resident satisfaction, financial performance, and a safe and supportive environment for residents and staff.
• Implement immediate and effective solutions to critical operational challenges, ensuring rapid stabilization and continuity of high-quality resident care and staff performance.
• Oversee day-to-day functions of the community, including planning, organizing, implementing, and controlling efficient operations while maintaining knowledge of and compliance with federal, state, and local regulations and Company policies.
• Drive operational excellence by ensuring full compliance and consistent execution with MBK’s established policies, procedures, and standards, championing initiatives that promote accountability and a uniform resident and employee experience.
• Serve as a central hub of support and expertise for all community departments, providing strategic guidance and hands-on assistance to ensure seamless, integrated operations across care, dining, activities, and maintenance.
• Proactively identify and escalate urgent issues, mobilizing cross-function teams and resources to mitigate risks and prevent negative impacts on residents and community.
• Inform necessary parties timely of incidents in adherence to the Reportable Event Guidelines/Grid.
• Consult with department directors to develop and implement departmental policies and procedures, fostering a culture of interdepartmental collaboration by breaking down silos and promoting shared accountability for resident well-being and satisfaction.
• Lead strategic initiatives and spearhead significant changes to operational protocols, resident programming, and staff development, directly influencing the community's long-term success and reputation.
• Analyze and assess key performance indicators (KPIs) and operational data to proactively identify opportunities and trends, make data-driven decisions, champion the adoption of new best practices, and delegate necessary corrective action implementation to Department Directors to elevate the standards of care and service and improve overall resident satisfaction.
• Ensure that residents' physical, mental, and emotional needs are met, and that their level of care aligns with community licensure.
• Facilitate resident engagement by ensuring access to community programs, activities, and events, including arranging transportation when needed.
• Regularly engage with residents and families to gather feedback, identify areas for improvement, address concerns, and determine satisfaction levels.
• Collaborate with the Director of Sales to develop and execute a strategic sales plan, actively marketing the property within the local community to drive occupancy, assessing market threats and opportunities, and implementing referral initiatives and occupancy strategies to meet goals and establish a resident high demand waitlist.
• Manage all aspects of community operations, finances, and reporting, including budget management, expenditure approval, and accurate financial record maintenance (i.e., billing and accounts payable).
• Maintain in-depth knowledge and understanding of industry trends, best practices, and legislative changes that may impact community operations.
• Hold self and management team accountable for complying with all policies and procedures and adhering to required continuing education or licensing requirements.
• Ensure a safe and secure environment for all residents, guests, and staff by overseeing all community property maintenance, developing effective risk management procedures, and upholding established safety regulations and protocols including complying with OSHA requirements and proactively managing workers’ compensation injuries, investigations, and safety complaints.
• Crosstrain and delegate effectively to ensure operational continuity and professional development, including department head duties coverage and Manager on Duty appointment, during absences, transitions or when the ED is off property.
• Promote a positive, professional community image, through appearance and conduct including representing the community in outside/government agency, community representative and family member interactions and responding to surveys/inquiries, developing, and implementing corrective action plans, as needed.
• Perform other job duties or special projects as assigned and requested by Supervisor or designee.

Requirements

• Must possess and maintain any required State or Federal administrator licenses or certifications, including completion of required training, examinations, and continuing education hours (CEUs), as applicable to communities with Assisted Living (AL) and/or Connections for Living (CFL); Independent Living (IL)–only communities are subject to licensure or certification requirements only when mandated by applicable law.
• Must meet required minimum education units or degree or specific certification/license requirements, based on community size and state requirements.
• Must meet minimum required years of management experience in a healthcare field providing residential care to the elderly, based on community size and state requirements.

Qualifications

• Must be at least 21 years of age.
• Must complete all required background clearances and health screenings, including a negative tuberculosis (TB) test result where required, in accordance with applicable state licensing regulations for communities with Assisted Living (AL) and/or Connections for Living (CFL).
• For Independent Living (IL)–only communities, such requirements apply only where mandated by applicable law.
• Valid state-issued driver’s license and valid insurance or reliable method of transportation.
• Demonstrated proficiency using Microsoft Office Suite (e.g., Word, Excel, and Outlook) and operating standard office equipment.
• Must have excellent verbal and written communication skills including the ability to speak, write and read English and must be comfortable explaining complex ideas and information to large groups and a wide audience with varying levels of understanding.
• Must demonstrate sound judgment and the ability to make informed decisions when circumstances warrant, remain calm and effectively manage conflicts, stressful or emergency situations prioritizing the safety and well-being of the community.
• Must possess the ability to anticipate potential risks, develop effective contingency plans, and maintain extreme discretion and confidentiality with all information/data.
• Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests.

Physical Demands & Work Environment

• Must be willing and able to support flexible schedules on short notice, including evenings and weekends, when business needs dictate.
• Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, reaching overhead, and repetitive motion.
• Able to sit and work at a computer for prolonged periods.
• Able to move intermittently throughout the workday and in the community.
• Must be able to lift and carry up to 50 pounds, and push up to 250 pounds, as necessary.
• Able to assist in physical movement of residents during routine transfers or emergency situations.
• Must be able to handle and maintain composure when dealing with sensitive situations, such as grief and death within the community.

Benefits

• Full-time Benefits Include Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

Pay

Competitive salaries.

Schedule

Flexible, part-time job or pathway to a lasting career.