Executive Casino Host (Slots)

POSITION OVERVIEW

The Executive Casino Host - SLOTS is responsible for managing and expanding relationships with high-value casino guests, ensuring they receive exceptional personalized service. This role focuses on increasing guest loyalty and encouraging higher levels of play by curating tailored experiences and offering incentives that align with guest preferences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and nurture relationships with VIP players through personalized communication and exceptional service
• Collaborate with marketing and operations to create exclusive offers, events, and promotions for top-tier guests
• Monitor and analyze guest data to provide personalized incentives, including room accommodations, meals, and event tickets
• Manage high-level guest issues and complaints, escalating when necessary to ensure guest satisfaction
• Track guest play and activity to ensure comps and incentives align with play levels, offering customized rewards
• Participate in and assist with planning and execution of VIP events and promotions, ensuring top-tier guests are well accommodated
• Conduct outbound calls to high-value guests to extend invitations to events, promotions, or to re-engage lapsed players
• Ensure the casino maintains its reputation for high-quality service by offering proactive solutions and exceeding guest expectations

QUALIFICATION REQUIREMENTS

• Bachelor’s degree in Hospitality, Marketing, or related field preferred or Two (2) years of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry
• Knowledge of casino marketing strategies and player segmentation
• Excellent communication and interpersonal skills
• Cross-cultural experience preferred
• Ability to work in a fast-paced environment and handle guest complaints professionally
• Strong organizational skills and attention to detail
• Proven ability to build and maintain relationships with high-value players
• Basic understanding of casino operations and player tracking systems is preferred
• Analytical mindset with the ability to use data to drive decision-making
• Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
• Must conduct oneself in accordance with all Nevada Gaming Commission Regulations, Title 31 policies, and departmental policies and procedures
• Excellent relationship-building and customer service skills
• Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively
• Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
• Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
• Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
• Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
• Strong financial management skills, including experience with budgeting, forecasting, and financial analysis
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
• Knowledge of Konami Synkros preferred
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Ability to work in a fast-paced, busy, and somewhat stressful environment

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.