Executive Casino Host-Asian Market

About the role

Own all aspects of strategic relationships with a specific group of 300-500 VIP players for whom you direct account development, relationship building and service while on property.

Responsibilities

• Create and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values.
• Work with guest contact departments within resort to develop and implement strategies and programs to cultivate the Asian market for new and existing high limit Asian casino players.
• Develop and coordinate programs to attract high-limit Asian players and host such guests to ensure guest satisfaction and repeat visits.
• Host high limit international and domestic Asian (as well as non-Asian) guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.
• Maintain personal, direct mail and phone contact with Asian VIPs to build loyalty, increase worth and frequency, as well as fill events.
• Generate casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.
• Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
• Maintain relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.
• Handle difficult guests and situations in a calm, professional and prudent manner.
• Empowered with comping authority.
• Comply with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Respond to and consistently meets the needs of internal clients.
• Support and cultivate new ideas and methods to deliver business solutions.
• Communicate programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Keep track of existing products/services and/or progress on new initiatives.
• Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
• Develop skills to handle increasingly complex matters.
• Give consistent, timely and accurate information and finds answers when unsure.
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of Asian culture.
• Three to five years experience casino/hotel, customer service, host or other account management experience required (luxury service experience preferred).
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.
• Able to think independently in making decisions to maximize customer service experience and program profitability.
• Able to effectively manage time and perform multiple tasks simultaneously.
• Proficient with customer Point-of-Service systems.
• Excellent interpersonal, communication, problem solving and analytical skills required.
• Avid member of the local community, including commercial and industry awareness.
• Neat, professional appearance with excellent personal hygiene.
• Excellent oral and written communication skills.
• Leveraging sales techniques to maximize performance.
• Internally motivated to graciously serve, delight and build player loyalty.
• Able to anticipate and listen to customer needs.
• Able to engage others to succeed.
• Able to leverage applied functional/business knowledge; professionalism, composure, effectiveness.