Executive Briefing Center (EBC) Concierge - Amazon

Description

The AWS Executive Briefing Program is hiring a customer‑focused Executive Briefing Concierge to support onsite operations at our Executive Briefing Center (EBC) in Midtown Manhattan. Located at JFK27 (Hank), the EBC features three executive briefing rooms, a breakout space, a concierge desk, and dedicated reception and catering areas designed to deliver exceptional experiences for AWS’s executive‑level customers.

What You Will Do

• Ensure Executive Briefing Center is customer-ready at all times.
• Prepare and setup executive briefing resources including printed materials, supplies, and swag.
• Work from EBC Concierge Welcome Desk, greet guests and visitors, provide coat checking, provide luggage storage, and escort them to their briefing room.
• Setup briefing rooms prior to each briefing.
• Partner with onsite support such as Protective Services, Catering, and AV to resolve ad hoc needs.
• Manage briefing supply inventory and ensure all storage areas organized and communicate to EBC Concierge Lead when reordering needs to occur as necessary.
• Ensure all small plant life around Welcome Desks are maintained.
• Breakdown briefing rooms after each briefing.
• Aid Briefing Program Managers inputting catering and transportation requests into their appropriate websites.
• Lead tours of Executive Briefing Center.
• Additional duties as determined by the EBC Concierge Team Lead or EBC Site Lead.

Who You Are

• BS/BA degree in hospitality, international reactions, marketing, or equivalent related experience.
• 3+ years of experience in a high-volume customer-facing role.
• Customer service skills with executives.
• Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, and SharePoint.
• Strong verbal and written skills.
• Highly effective in fast-paced, dynamic environment.
• Able to manage and prioritize multiple tasks and responsibilities simultaneously.
• Excellent organization, planning, and time management skills.
• Able to be on-site at the Executive Briefing Center in NYC, NY on a consistent basis.
• Experience in luxury customer focus hotels/resorts and/or luxury restaurants (preferred).
• Proven record of cross-team collaboration and ability to influence decision making.
• Creative problem solver (preferred).
• Experience managing a shared Outlook inbox in addition to their own (preferred).
• Experience with Amazon Chime, Slack, and WorkDocs (preferred).

Working Conditions & Physical Demands

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• Ability to move consistently within a 1.5 radius is required.
• Ability to read, write, communicate, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).

What We Can Offer

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment.
• Accrued Paid Time Off Days Annually.
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave.
• Retail 401(K) with a company match.
• Employment Assistance Program (EAP) via Spring Health.
• Mental Wellness Program including six free therapy sessions per year.
• Opportunity for career development with our NWC Mentorship Match program.
• Wellness Reimbursement Program - $25/month.
• Student Loan Contribution Program - $50/month.
• Commuter Allowance - $127/month.
• Pet Insurance Discount Program.

How to Apply

Please submit your resume with your applications. Cover letters preferred.