Executive Account Manager

Job Summary

The Executive Account Manager develops and maintains relationships with education specialists, lab managers, physicians, and researchers at medical device companies, Universities, and Bioskills labs. Accurate quoting is essential to the success of the company. Developing a customer from a prospect or customer to an advocate either by phone or face to face meeting is also key. We are seeking an individual with passion, a positive attitude, keen drive, outstanding customer service skills, attention to detail, and excellent communication skills. The ideal candidate for the Executive Account Manager position exhibits internal motivation inspired by the mission of the organization and compassion for our customers.

Essential Tasks

• Facilitate order process and accurately enter information into database
• Collaborate with lab managers to provide specimens for research and education within requested criteria, quantity, and timeframe
• Manage relationships and resolve conflicts in creative, mutually beneficial ways
• Network with key decision makers
• Possess strong customer service capabilities via all instruments of communication
• Develop and prospect new international and domestic accounts
• Coordinate surgical labs and customer events, including vendor management, facility coordination, equipment logistics, scheduling, and on-site event support
• Participate in a rotating on-call schedule to respond to customer inquiries, urgent specimen requests, and time-sensitive operational needs outside of regular business hours

Knowledge and Skill Requirements

• Must have 3-5 years of account management experience
• Strong customer service capabilities via all instruments of communication
• Experience with complex pricing and contracts
• Strong coordination skills are required with the ability to multi-task
• Occasional travel may be required
• Clinical background and medical experience preferred
• Experience in and understanding of medical sales preferred
• Must be detail-oriented and highly organized

Education Requirements

A bachelor's degree is required.

Work Environment

• Fast paced, dynamic environment with frequent interruptions and rapidly changing priorities
• Position occasionally requires overtime hours
• Sitting for long periods of time - working at computer and telephone

Compensation Package

• Healthcare Supplement
• SIMPLE IRA (retirement savings)
• Paid / Accrued Vacation

Contact Information

If you are interested in becoming a part of the MedCure team, please send your cover letter and resume to: hr@MedCure.org.