Exec Dir Of Hotel Operations

About the role

The Executive Director of Hotel Operations oversees and manages all aspects of hotel operations, ensuring AAA Four diamond-level service and profitability.

Responsibilities

• Prepare accurate and informative reports containing conclusions and recommendations; prepare detailed financial reports and ensure compliance with established budgets.
• Verify and administer MMS approval requests.
• Direct investigation into causes of guest complaints and employee issues and respond accordingly.
• Provide training and manage daily operations to ensure AAA Four diamond-level service is met or exceeded by all individuals while maintaining profitability levels to budgetary guidelines.
• Daily walkthroughs of all responsible areas, including public space, Spa/Salon, fitness center, pool, deck, Event Center, restrooms, Team Dining Room, storage and equipment rooms and back halls, to ensure compliance of department standards.
• Weekly walkthroughs with department heads of respective areas, tracking areas of focus and timelines for completion and setting follow up inspections to ensure that work is complete.
• Cook up contract cleaning services as needed and participate in regular meetings with 3rd party representatives to review schedules, areas of focus and inspection of work.
• Review VIP arrivals and participate in room assignments and inspections with Housekeeping.
• Oversee preventative maintenance and interval cleaning programs throughout the facility.
• Review and approve weekly schedules for all departments within area of responsibility, to ensure correct staffing levels for anticipated business volumes.
• Participate as a panel member on Seneca Gaming Corporation’s Board of Review as needed.
• Effectively communicate both verbally and written with all levels of guests, employees, peers, and the executive team.
• Participate in the Manager on Duty program as required.
• Maintain confidentiality of information at all times.

Requirements

• Must be 18 years of age or older upon employment.
• High School diploma or equivalent required.
• Bachelor’s Degree required, preferably in Hospitality Management or Business.
• At least ten (10) years hospitality management experience with a minimum of five (5) years at the Manager/Director level (Front desk and Housekeeping experience required) of a full service hotel or casino hotel.
• Advanced, working knowledge and understanding of various hotel operating systems.
• Financial knowledge necessary for the creation and adherence to departmental budgets.
• Proficient computer skills.
• Excellent customer service skills.
• Valid driver’s license and safe driving record.

Qualifications

• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attends all necessary meetings to stay informed; including company and community meetings.
• Must be able to work in an environment where smoking is permitted.
• Must be able to work in a 24/7 environment that can extend up to sixty (60) hours per week or more, and be inclusive of work weeks that consist of six (6) or seven (7) days.
• On-call and requires accessibility 24/7.

Benefits

Salary starting rate $143,936.00. Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.