Jobs · Customer Service · Wisconsin

Exclusion Technician

Terminix · Wisconsin, United States · 3 wk ago
Customer ServiceFull-time
We need to output HTML fragment with sections: maybe About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections with real specific content. The posting includes description of role, responsibilities, essential job functions, what you need (requirements), benefits (day 1 benefits, health, 401k, etc). No explicit pay or schedule details (though mentions Monday-Friday and Saturdays as needed). That's schedule info: "Available to work Monday-Friday and Saturdays as needed". That's schedule. Pay not mentioned. So we can include Schedule section. Benefits section present. About the role: we have description of what Innovation/Utility specialists do. Could be About the role. Responsibilities: list of duties. Requirements/Qualifications: "What do you need?" includes clean shaven face, HS diploma/GED, driver's license, availability, reading/writing/verbal, basic math, licenses/certificates, customer-facing experience preferred. Could be Requirements. Skills: maybe list of skills like communication, math, etc. But we can combine. The instruction: prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits, Schedule. Avoid thin sections. We must not repeat job title. No Job ID. Remove boilerplate like EEO, drug free, privacy rights, etc. Also remove application instructions like "Click here to read more about our Total Rewards Program". But we need to preserve substantive info: benefits description. We can keep benefits bullet list. We need to use

for section headings. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting that are substantive: role description, responsibilities list, essential job functions list, what you need list, benefits description (including day 1 benefits, health, 401k, etc), schedule (Monday-Friday and Saturdays as needed). Also mention "We are proud to be a member of the Rentokil family..." maybe part of About the role? Could be included in About the role as company description. But we need to avoid boilerplate like "We are proud to be a member...". It's not boilerplate; it's company info. Could be included in About the role. We must not include cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So remove lines like "California residents click here to review your privacy rights.", "It is unlawful in Massachusetts...", "By applying to this job, you agree to receive initial texts..." etc. Also remove "Click here to read more about our Total Rewards Program". But we need to keep benefits info; we can summarize that as bullet list. We need to ensure we don't create sections with filler like "commensurate with experience". Not present. Let's extract substantive content: Company description: "We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to 'protect people, enhance lives, and preserve the planet.'" Role purpose: "What do our Innovation/Utility specialists do? The primary purpose of this role is to perform the dynamic combined aspects of pest control, exclusion services, minor construction, and TAP (Thermal Acoustical Pest) insulation installation allowing you to make a significant impact in the communities we serve." Responsibilities list: bullet points under "Responsibilities Include But Are Not Limited To The Following". Then subheadings: Pest Control, TAP Insulation Installation, Construction and Repair, Customer Interaction, Service Delivery, Continuous Learning. Each with details. Essential Job Functions: list of physical demands etc. What you need: list: Clean shaven face- for safety reasons (rebreathers have to be able to seal your face); High school diploma or GED; related experience and/or training; or equivalent combination of education and experience. Must posses a valid driver's license from state of residence. Available to work Monday-Friday and Saturdays as needed. Solid reading, writing, and verbal communication skills and the ability to present information in both internal and external settings. Basic math skills — add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. You’ll need to be able to follow instructions for mixing on product labels. Licenses/certificates as required by federal, state, and/or local regulations (covered by us). Customer-facing experience preferred. Benefits: "Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!" Then later: "All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility" We need to preserve all substantive info: So we need to list benefits: Professional and Personal Growth (multiple avenues to grow your career), Training and development programs available, Tuition Reimbursement benefits (for FT Colleagues), Health and Wellness (benefits start day 1, health benefits including Medical, Dental, Vision, Disability, Life Insurance), Savings and Retirement (401(k) with company matching), Work-Life Balance (Vacation days & sick days, Company-paid holidays & floating holidays), company mindset prioritizing health, safety, flexibility. Also "Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!" is a statement. Schedule: "Available to work Monday-Friday and Saturdays as needed." Pay: not mentioned, so omit. Now produce HTML. Structure:

    About the role

    company description + role purpose

    Responsibilities

    • ... each bullet maybe combine subheadings? Could keep as separate list items with subheadings inside? Probably each responsibility as
    • with internal bold? But we just need list. We'll include each bullet as
    • with the description. We need to include all details from responsibilities list: Pest Control: Conduct inspections to identify pest activity, perform pest control services for residential and commercial clients, and install and maintain termite control systems TAP Insulation Installation: Efficiently install Thermal Acoustical Pest Control (TAP) insulation, ensuring quality service and customer satisfaction while managing job-site preparations and clean-up Construction and Repair: Assist with light construction projects, including minor repairs and replacements related to pest damage Customer Interaction: Communicate effectively with customers to explain services, ensure satisfaction, and provide guidance on pest control measures Service Delivery: Perform exclusion services and wildlife removal, setting up and building exclusion traps, and ensuring safety protocols are followed Continuous Learning: Stay updated on industry trends, technologies, and regulations. Participate in training to enhance your skills in pest control and related services

    Essential Job Functions

    maybe we can incorporate into Requirements? But it's substantive. Could be a separate section. But we prefer few sections. Could combine Essential Job Functions into Requirements? But they are physical demands, not exactly requirements. Could be a separate section "Physical Demands". However instruction: prefer a few substantive sections over many thin ones. We already have About, Responsibilities, Requirements, Benefits, Schedule. That's 5 sections. Adding Essential Job Functions would be 6. Might be okay but we could merge Essential Job Functions into Requirements or maybe into a "Requirements" section that includes both qualifications and physical demands. The instruction says use sections for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could have Requirements (including qualifications and essential functions). Let's do that. Thus:

    Requirements

    What you need:

    • Clean shaven face- for safety reasons (rebreathers have to be able to seal your face)
    • High school diploma or GED; related experience and/or training; or equivalent combination of education and experience.
    • Must possess a valid driver's license from state of residence.
    • Available to work Monday-Friday and Saturdays as needed.
    • Solid reading, writing, and verbal communication skills and the ability to present information in both internal and external settings.
    • Basic math skills — add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. You’ll need to be able to follow instructions for mixing on product labels.
    • Licenses/certificates as required by federal, state, and/or local regulations (covered by us).
    • Customer-facing experience preferred.

    Essential Job Functions:

    • Working around animals, insects and termites
    • Working in tight, confined spaces such as basements, attics, crawl spaces, narrow aisles, or passageways
    • Setting up and building exclusion traps, cuts flashing and forms hardware cloth to specifications
    • Removing animals trapped in exclusion devices
    • Working in a safety harness from roof tops as needed in the performance of exclusion services and wildlife removal
    • Completing production forms documenting services provided
    • Sometimes working around mechanical parts, vehicles, electrical current, heights and scaffolding, fumes, dust, and chemicals, and we’ll train you how to handle all of these conditions safely
    • Move up to 50 pounds by lifting, carrying, pushing, pulling, or otherwise repositioning objects
    • Maintain balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces
    • Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force and drag, draw, haul, or tug objects
    • Able to work both inside and outside in your local climate in company-provided weather
    • Lots of moving around — regularly sitting, climbing, balancing, stooping, kneeling, crouching, and crawling, up and down stairs, ladders, scaffolding, ramps, and poles
    • Ability to wear personal protective equipment (PPE), like an OSHA-compliant respirator
    • Safely operate a motor vehicle and make sure it and all other equipment is kept clean
    But we have duplicated Monday-Friday schedule both in Requirements and Schedule. We should avoid duplication. The schedule is a requirement but also schedule section. We could put schedule in its own section and not duplicate in Requirements. Let's move schedule to its own section and remove from Requirements. Thus Requirements: qualifications (education, license, communication, math, licenses, customer-facing). Also clean shaven face. We'll keep that. Schedule section:

    Schedule

    Available to work Monday-Friday and Saturdays as needed.

    Now Benefits section:

    Benefits

      list. We need to preserve all substantive benefit info: Benefits start day 1, no waiting period. Professional and Personal Growth: multiple avenues to grow your career, training and development programs available, tuition reimbursement

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