Exchange Visitor Program and Participant Supp

About the role

Global Educational Concepts (GEC) helps international students and professionals travel to the U.S. each year to participate in a variety of cultural exchange programs. Our short-term exchange programs encourage and support public diplomacy through people to people relationships that promote peace and mutual understanding. GEC participants work and train across the U.S., gaining new skills and experiencing American culture while also sharing their culture with us. Our programs are governed by the U.S. Department of State, supporting and building upon their mission of public diplomacy and mutual understanding between nations, one exchange student at a time. Through these life changing experiences, we build the bridge between different countries, cultures, and people, striving every day to make a difference in the world.

The Exchange Visitor Program and Participant Support Coordinator is responsible for Participant application processing and program monitoring support. This position communicates with applicants, Foreign Partner Agents, Host Employers and other stakeholders to process applications, monitor programs, provide assistance and complete reporting requirements. The Exchange Visitor Program and Participant Support Coordinator communicates with and monitors the Participant’s program and serves as the primary customer service support to the Participant while adhering to the Code of Federal Regulations, US Department of State (DOS) issued guidance and according to company policy. This position reports to the Director of Operations and provides excellent customer service to team members and customers while demonstrating the company values and supporting the mission.

Responsibilities

• Communicate with applicants, Foreign Partner Agents, Host Employers, and other stakeholders as needed for Participant application processing or program monitoring
• Communicate and monitor the application process to ensure compliance with the Code of Federal Regulations and US Department of State (DOS) issued guidance
• Review participant applications to determine eligibility of applicants based on the Code of Federal Regulations set by the US Department of State
• Process completed applications