Exchange Operations Lead

About the role

The Mission Leidos is seeking an Exchange Operations Lead to support a large enterprise IT contract for the DOD. This role requires an individual with experience developing and implementing on-prem Microsoft Exchange solutions in small, medium, and large enterprise environments including physical and virtual server technologies.

Responsibilities

• Conduct technical planning for hardware and software upgrades, review/development of implementation and upgrade guides, documentation updates and generation to support Risk Management Framework (RMF) Authority to Operate (ATO) and extension requests.
• Perform requirements analysis, functional analysis, and requirements allocation with engineering and operations staff to meet customer’s intended timeline for upgrades.
• Conduct technical assessment, integration support, system testing for functionality and security compliance, and quality assurance of production implementation.
• Solutions include Microsoft Exchange 2019 on-prem, Microsoft Exchange 2025 SE on-prem, M365 Exchange Online, and hybrid solutions spanning various classifications, size/scope, redundancy/resiliency, and mission requirements.
• Provide systems and software support in a large, multi-enclave enterprise environment and oversee day-to-day work taskings for the Exchange Operations team to ensure projects are planned, tracked, executed, and incidents are responded to in a timely manner.
• Work in a team environment to ensure mission needs are met and ensure functionality of capabilities to customers.
• May be required to remotely log into servers in order to perform technical software configuration, rebooting, and other remedial actions on servers.
• Provide Tier 2 Operations support for implementation, troubleshooting, maintenance, and monitoring for physical and virtual servers.
• Rapidly distinguish isolated user problems from enterprise-wide application and system problems.
• Advise leadership of root cause, recommended fix actions, and document resolution for future use.
• Collaborte with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues.
• Establish and maintain comprehensive availability and capacity management solution using lessons learned and best business practices.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives.
• Support customer requirements in a 24/7/365 mission environment and be able to provide on-call support during outages occurring after hours.
• Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.
• Troubleshoot email routing devices and security services (like McAfee/Trellix, Microsoft Defender and Edge devices).
• Perform day-to-day oversight for Exchange Online system within an Office 365 hybrid/cloud environment.
• Manage roles, services, and permissions in accordance with Government Service Owner and Cyber Security mandates.
• Create, test, and implement PowerShell scripts to automate and standardize routine tasks and monitoring.
• Manage project goals/assignments, oversee major upgrades, minor modifications, and restoration efforts following service degradation and outages.
• Manage work assignments for team, review and assign customer incidents, requirements, and tasks within ServiceNow ITSM ticketing platform.
• Manage work performance for subordinates, provide periodic feedback, and document performance against employee's goals and corporate guidelines.
• Review and approve timecards for assigned subordinates in compliance with corporate, contract, and government standards and policies.

Requirements

Experience with interacting with service lanes to handle service inquiries and problems.
Strong experience working as a Tier 2 System Administrator.
Strong experience with Office 365 and Microsoft Exchange 2016 and 2019
Strong knowledge of Email Journaling solutions
Experience with Scripting/Automation through Exchange PowerShell or other scripting languages
Experience in resolving highly complex problems using application of technical knowledge, factual reasoning, and proper interpretation of problem indicators.
Experience developing and implementing solutions for upgrades to newer Exchange versions.
Experience directing migrations between on-prem Exchange and M365 Exchange Online.
Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently
Strong oral and written communications skills with experience briefing senior government and military officials.
Strong leadership and mentoring skills to guide and improve team skill composition
Track record of working effectively within a team and support to peers toward improved processes and results.
Experience with planning, deploying, and documenting patch and configuration updates
Knowledge of Disaster Recovery for High Availability for a Large Environment
Experience with log reviews, incident analysis, and identification of issue trends
Experience with server patch management methodologies utilizing SCCM

Qualifications

• Bachelor's degree with 8 years of relevant experience, Master’s degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.
• Certifications Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
• No industry certifications are required for this position, though a relevant certification in SharePoint, M365/O365 or similar technology is beneficial.

Benefits

Pay Range $92,300.00 - $166,850.00