Exam Accommodations Representative

About The Role

The Exam Accommodations Representative is responsible for providing dedicated assistance to PSI candidates in need of specific accommodations. This is a semi-sedentary position, working in a fast-paced call center environment. This is a full-time permanent role during test center opening hours. The incumbent may need to be available to support critical issues during evenings and over weekends.

Role Responsibilities

• Assist candidates via phone and email who are requesting exam accommodations.
• Working with various departments to support all activities related to the exam accommodations.
• Respond directly to requests initiated by candidates, client services and leadership utilizing a variety of systems.
• Coordinate with site administration staff to ensure exam accommodations for each candidate are met.
• Follow up with candidates to the status of their accommodations.
• Maintain the confidentiality of sensitive personnel information.
• Maintain spreadsheets and reporting for the Exam Accommodations team.
• Develop and maintain a working-level understanding of all scheduling platforms, services, and strategic communication plan.
• Assist with registration and scheduling of CSRs on an as-needed basis.

Requirements

• High school diploma or equivalent required.
• Experience in a call center environment expected.
• Experience in a Tier 2 customer service role preferred.
• Acceptable attendance point balance in previous roles expected.
• Working knowledge of Microsoft Office applications desirable.

Benefits & Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:

• Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
• Generous Time Off: Enhanced paid time off/annual leave policies
• Health & Wellbeing Coverage: Medical insurance tailored to your region, plus: US: Dental, vision, life, and short-term disability insurance; UK: Medical cashback plan including dental, vision, and income protection
• Flexible Spending Accounts (US)
• Employee Assistance Program (EAP): Confidential support whenever you need it
• Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
• Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
• Future Planning: Tools and support to help you grow personally and professionally
• Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry