EVV Compliance Specialist

Responsibilities

• Facilitate new caregiver registrations and training on the EVV platform.
• Configure and assign FOB hardware and set up Landline access for caregivers.
• Maintain EVV systems to ensure compliance and functionality.
• Act as the main support contact for caregivers facing technical difficulties.
• Ensure consistent and compliant use of EVV technology.
• Identify and report potential fraudulent activity.
• Maintain accurate electronic records of staff enrolled in EVV systems.
• Conduct daily reviews of the EVV Dashboard and resolve issues related to phone numbers and FOB confirmations.
• Answer incoming calls regarding technical issues with HHAeX from 9:00 am to 5:00 pm.

Qualifications

• Problem-solving skills to analyze dashboard data and resolve technical issues promptly.
• Strong communication and customer service abilities.
• Detail-oriented with high accuracy in data entry.
• Proficiency with EMR systems, EVV portals like HHAeXchange, and Microsoft Office.