EVS And Wardrobe Mgr

This role oversees cleanliness in all casino areas (public spaces, back of house, restrooms) except kitchens, bars, and food service/preparation areas, and manages wardrobe operations. Responsibilities include short-term daily to weekly operations and mid-term (30-60-90-day) planning, all within Seneca Gaming Corporation’s policies and standards.

Responsibilities

• Hire, train, motivate, evaluate, and direct all EVS supervisory staff and wardrobe personnel.
• Develop, implement, and maintain superior cleanliness and sanitation standards.
• Collaborate with the Senior Vice President of Resorts to develop and manage the department budget.
• Monitor inventory and supplies; recommend purchases.
• Schedule EVS and wardrobe staff effectively to meet business needs.
• Control expenses and labor in accordance with monthly, quarterly, and annual budgets.
• Approve payroll and time-off requests.
• Ensure staff training and compliance with OSHA standards.
• Organize and safely store chemicals and equipment in designated areas.
• Maintain inventory controls for equipment, cleaning products, radios, and wardrobe-related items.
• Establish uniform inventory pars for timely ordering and coordinate uniform needs with department managers.
• Organize the wardrobe inventory room and train new employees on uniform receiving, storage, and issuing.
• Ensure MSDS information is available to all employees.
• Research and recommend periodic replacement or purchase of cleaning equipment.
• Monitor and ensure proper maintenance of all equipment.
• Maintain the documented property-wide inspection program, issue, and track work orders for repairs/cleanings.
• Maintain cyclical cleaning programs.
• Adhere to Purchasing, HR, and TERO compliance requirements.
• Provide exceptional customer service to patrons and communicate professionally at all times.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC training programs within nine months of employment.
• Attend necessary meetings.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent required; associate degree or equivalent work experience preferred.
• At least five years of Environmental Services management experience in a high-traffic, large facility, overseeing a team of no fewer than 10.
• Proficiency with cleaning equipment and chemicals, including heavy-duty equipment.
• Equipment knowledge and troubleshooting ability to communicate repair needs to Facilities and/or vendors.

Skills

• Excellent communication skills, both written and verbal.
• Ability to write routine correspondence and speak effectively to the public, employees, and customers.
• Strong problem-solving skills: ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interact well with customers and employees, resolving conflicts diplomatically and tactfully.
• Leadership, fairness, and sensibility in managing customers and employees.
• Ability to instill pride and personal responsibility in subordinate employees.

Physical Requirements and Work Environment

• Moderately loud to loud noise levels, especially on the casino floor.
• Exposure to fumes, airborne particles, and potentially toxic or caustic chemicals; must handle cleaning chemicals safely.
• Ability to stand, walk, and move through all casino areas for extended periods.
• Physical stamina and mental resilience to work under pressure in a fast-paced casino environment.
• Adequate manual dexterity to operate cleaning equipment.
• Work environment permits smoking.

Pay

Starting rate: $55,612.00. Compensation is negotiable based on experience and education.