EverHealth - RCM Service Manager (Remote, US)

About the role

The RCM Service Manager role serves as the primary relationship owner for assigned clients and is accountable for overall client health, operational performance, revenue cycle outcomes, and service satisfaction. This is a highly visible role requiring strong leadership, analytical skills, operational expertise, and the ability to build trusted client partnerships.

Key Responsibilities

• Serve as the primary point of contact for assigned RCM clients.
• Lead recurring client meetings focused on performance, trends, action plans, and overall account health.
• Build trusted relationships through proactive communication, responsiveness, and strategic guidance.
• Manage escalations professionally and drive timely resolution.
• Support client renewals, plan changes, provider adds/removals, and other account transitions.
• Own clinic revenue cycle KPI performance, including but not limited to: Days in Accounts Receivable AR Aging >90 Days Clean Claim Rate Denial Rate First Pass Resolution / Payment Rate Collection Performance.
• Identify root causes impacting financial performance and recommend solutions.
• Develop action plans to improve collections, reduce aging, and optimize workflows.
• Maintain strong awareness of clearinghouse operations, eligibility workflows, claim status tools, and payer processes.
• Prepare and present monthly and quarterly business reviews to clients.
• Analyze trends, financial outcomes, and operational performance using reporting tools and dashboards.
• Support development of new reporting tools, dashboards, and operational insights.
• Ensure adherence to HIPAA privacy and security standards.
• Maintain awareness of Medicare, payer, and revenue cycle regulatory changes.
• Document workflows, protocols, and best practices for internal consistency and scalability.
• Participate in ongoing training and professional development.

Skills and Experience needed for success in this role

• Minimum 3+ years of experience in healthcare account management, revenue cycle management, or medical billing operations.
• Experience in outsourced billing, multi-specialty, or multi-client healthcare environments preferred.
• Strong client-facing experience with ability to manage relationships and escalations.
• Working knowledge of medical billing, coding, front office workflows, payer reimbursement, and physician practice operations.
• Strong understanding of Medicare, commercial insurance, HMOs, PPOs, and HIPAA regulations.
• Excellent analytical, organizational, and problem-solving skills.

Preferred Qualifications

• Advanced Microsoft Excel skills including formulas, pivot tables, lookups, conditional formatting, and data analysis.
• Experience with EHR / PM systems and healthcare technology platforms.
• Experience using Salesforce, Zoom, and Google.
• Strong project management and follow-through skills.
• Data-driven mindset with strong business acumen.
• Excellent written, verbal, and presentation communication skills.

Where

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation

The compensation for this position is $50,000 to $60,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Equal Opportunity Employer

We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.