EverCommerce - Head of People Technology (HRIS)

Responsibilities

• Lead, mentor, and develop a team of Business Systems Analysts and engineers, fostering high performance and continuous learning.
• Actively manage the career trajectories of your team, transitioning them from traditional support roles into "Strategic Engineers" and Automation Experts.
• Build a team culture focused on technical curiosity, root-cause problem solving, and the "Level Up" philosophy for business systems.
• Possess experience with AI technologies for process improvement and efficiency gains in BSA and HRIS workflows.
• Apply advanced knowledge of GenAI technologies to solve business problems, actively assessing technology and process trends for strategic alignment.
• Leverage AI to automate the "How" of HR operations, ensuring we are at the forefront of technological trends that reduce manual friction and enhance decision-making.
• Define and execute a multi-year technical roadmap that synchronizes our People systems with broader enterprise goals.
• Lead Business Process Re-engineering (BPR) initiatives to ensure we are fixing data and process issues at the source (the "tap") rather than managing manual corrections in the downstream (the "sink").
• Identify and deploy automation capabilities to eliminate manual workflows and drive self-service excellence.
• Act as the lead architect for our HR stack, facilitating end-to-end solution design that bridges the gap between Workday and our engagement/talent platforms.
• Own the full Software Development Life Cycle (SDLC) for HRIS, from initial feasibility and requirement gathering to rigorous testing and deployment.
• Serve as a trusted technology advisor to HR People Leaders and HRBPs, translating complex people-strategies into scalable, technical requirements.
• Enhance and own a formal intake framework for business requirements and a robust, collaborative User Acceptance Testing (UAT) process.
• Create disciplined feedback loops with the People Team to ensure all technical solutions are validated by end-users and deliver measurable business value.
• Drive execution in a highly matrixed environment, consistently delivering tangible outcomes that improve the daily lives of our employees and operators.

Qualifications

• 10+ years total leading Business Systems or HRIS functions in high-growth technology companies.
• Undergraduate degree in Computer Science, Information Systems, or Engineering. An MBA or advanced technical degree is a strong plus.