Events Support Assistant (internal posting)

The University of St. Michael’s Conference Services & Hospitality (CSAH) seeks an Events Support Assistant to provide operational and administrative support during the academic and summer months.

About the Role

CSAH serves a diverse clientele, including film productions, international ESL summer camps, school groups, visitors, and academic, professional, and religious conferences. The Events Support Assistant contributes to the successful delivery of conferences, events, film activity, and guest accommodations.

Responsibilities

• Provide front desk coverage, including greeting guests and responding to general inquiries.
• Answer phone calls and monitor shared inboxes, responding to inquiries or redirecting them as appropriate.
• Support general administrative and clerical tasks within the CSAH office.
• Prepare materials such as welcome packages, keys, information sheets, and event-related documents.
• Aid in the preparation and delivery of conferences, meetings, film shoots, and hospitality services.
• Assist with event setup and execution, including room checks, signage placement, and supply coordination.
• Facilitate guest registration, check-in, and check-out processes.
• Provide on-site support during events, assisting with logistics, troubleshooting, and guest inquiries.
• Liaise with team members and service providers to ensure event requirements are met.
• Attend event walkthroughs and support follow-up actions as needed.
• Provide basic audiovisual support and escalate technical issues when required.
• Respond to guest concerns and escalate issues to supervisors when appropriate.
• Support invoicing and administrative follow-up related to events.
• Assist with verifying that guest rooms are prepared for arrivals.
• Help with room key distribution and collection in coordination with Security Services.
• Help with room inspections and reporting of maintenance or housekeeping concerns.
• Communicate guest needs or issues to appropriate team members.
• Provide general assistance during film production activity on campus.
• Support setup and wrap-up activities as directed by CSAH staff.
• Observe and report any concerns related to space use or compliance with guidelines.
• Help maintain continuity of regular operations during filming periods.
• Aid in basic catering checks and escalate issues if identified.
• Monitor shared hospitality spaces and report supply needs.
• Communicate observations related to food service quality or guest experience to CSAH staff.
• Provide coverage during evenings and weekends as required.
• Follow university policies, procedures, and safety standards at all times.
• Perform other support duties as assigned.

Qualifications & Skills

• College diploma in business, hospitality, tourism, or a related field.
• Experience in customer service, hospitality, or event support for 2 years.
• Experience with conferences, accommodations, or event environments is an asset.
• Familiarity with Microsoft Office; experience with event software is an asset.
• Basic knowledge of audiovisual equipment or willingness to learn.
• Strong customer service and communication skills.
• Ability to follow direction, support team members, and complete assigned tasks independently when needed.
• Strong organizational skills and attention to detail.
• Ability to respond calmly and appropriately to issues, escalating when necessary.
• Ability to work collaboratively in a team environment.
• Physical ability to move around campus, assist with event setup, and perform light operational duties.

Benefits

This position is covered by United Steelworkers “All Employee” Bargaining Unit. The University of St. Michael’s College is strongly committed to diversity within its community and welcomes applications from a variety of backgrounds.

Pay

Hiring Rate: $29.94 per hour (Band Range: $29.94 – $33.25 hourly / $54,490.80 – $60,515.00 annually)

Schedule

Term Vacancy - 10 month contract (flexible working hours, including evenings and weekends)