Events Manager

About the role

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles less complex property events. Works with his/her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Qualifications

• High school diploma or GED; minimal experience in the event management or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

Responsibilities

• Greets customer during the event phase and hands off to Event Operations for the execution of details
• Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event)
• Ensures hourly associates understand expectations and parameters for event activities
• Adheres to all standards, policies, and procedures
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
• Participates in customer meetings for assigned groups with guidance from his/her supervisor
• Manages group room blocks and meeting space of small assigned groups
• Encourages associates to provide excellent customer service
• Sets a positive example for guest relations
• Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor
• Makes presence known to customer at all times during this process
• Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales
• Follows-up with customer post-event
• Responds to and handles guest problems and complaints
• Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc)
• Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Reviews comment cards and guest satisfaction results with associates
• Interacts with guests to obtain feedback on product quality and service levels
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience
• Participates in pre- and post-event meetings as required to review and communicate group needs and feedback
• Works with the property staff and customers to address operational challenges associated with his/her group
• Participates in activities to improve service performance using his/her evaluation of the issue and resolution
• Assists with the sales process as necessary
• Up-sells products and services throughout the event process
• Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups
• Performs other duties as assigned to meet business needs

Pay

$28.35-$33.17 per hour

Schedule

Full Time