Events & AV Services Manager

Responsibilities

• Provide strategic leadership for Events & Conference Services and Audio Visual Services.
• Develop departmental goals, KPIs, policies, SOPs, and service standards.
• Oversee campus event scheduling and facility utilization.
• Manage event management systems including Ad Astra and Event Guru.
• Serve as senior event manager for major institutional events.
• Implement continuous process improvements.

Event & Conference Services

• Oversee the complete event lifecycle from inquiry through close-out.
• Collaborate with campus partners to deliver successful events.
• Maintain accurate operational documentation.

Audio Visual Services

• Lead campus-wide AV operations for various events.
• Manage vendor relationships and service agreements.
• Support arena productions and control room operations.

Financial & Business Operations

• Partner with Director and Business Manager to develop and monitor operating budgets.
• Oversee estimates, contracts, invoicing, accounts receivable coordination, and financial reporting.
• Monitor revenue, expenditures, utilization, and customer satisfaction metrics.
• Identify opportunities to increase operational efficiency and revenue.
• Ensure compliance with procurement and financial control procedures.

Personnel Leadership & Campus Partnerships

• Recruit, supervise, evaluate, and develop staff and student employees.
• Develop staffing plans and training programs.
• Promote collaboration, accountability, and customer service excellence.
• Build partnerships with Facilities, Public Safety, Athletics, OIT, Dining, Housekeeping, Procurement, Controller's Office, and other internal entities.
• Represent Business & Auxiliary Services on committees and perform other duties as assigned.