Events and Programs Coordinator

About the Role

Our Events and Programs Coordinator is a full-time leadership and gym development position. This role is integral to maintaining and improving the quality and quantity of events that Sportrock is known for. The ideal candidate will have a deep passion for creating incredible climbing experiences for all ability levels, an aptitude for sales, and the ability to effectively manage small teams.

Responsibilities

• Organize 1 massive community event each quarter with over 300 participants (e.g., competitions, open houses, and similar events).
• Organize 1 small-scale community event each month with the capacity to host at least 50 participants (e.g., film screenings, member nights).
• Organize at least 3 micro-activations each week with between 5-20+ participants (this does not include affinity meetups or clubs). Examples include Board Game Nights and Ping Pong Nights. There will be a three-month ramp to achieve this frequency.
• Schedule and ensure smooth operations for all non-youth programs in the gym, including but not limited to: Intro to Climbing, Climbing Techniques, Break the Plateau, Climbing Clinics, Yoga, and Fitness Classes.
• Organize monthly 1:1’s with all adult programs instructors.
• Communicate with gym leadership for staffing joint special programs.
• Work with gym leadership at other locations to implement or share successful programs/events.
• Be present at all events and most micro-activations to oversee logistics.
• Coordinate with marketing to ensure high attendance and participation at all events.
• Cultivate an inviting and supportive atmosphere and become an integral part of our climbing community.
• Greet every customer with eye contact, a smile, and verbal acknowledgment.
• Embrace customer experience as a cornerstone of your role, engaging with visitors in a lively and warm manner.
• Actively interact with customers to make their experiences unforgettable.
• Stay up-to-date and informed on facility offerings found on the website, gym-management software, or recent communications.
• Assist with overall operations and maintenance of the facility.
• Assist with interviewing, onboarding, and training of all new employees, staff, and managers.
• Conduct ongoing evaluations and training for all employees—work with Director/AD.
• Ensure all Sportrock policies and procedures are upheld and enforced.
• Assist AD with Events, Clinics, and Programs implementation and administration.
• Assist with supply ordering and staff scheduling as needed by the Director.
• Effectively manage risk in an indoor climbing environment.
• Uphold the gym’s rules, procedures, and policies.
• Manage your time clock appropriately.
• Other duties as required.

Qualifications

• 1-2 years of leadership and management experience preferred.
• Customer service experience.
• Effective time management skills.
• Ability to work in a team environment.
• Extremely self-motivated and able to exceed high expectations and standards.
• Strong project management skills.
• Strong written and verbal communication skills.
• Rock climbing experience or willingness to learn.

Benefits

• Health, dental, and vision benefits.
• 401k plan with employer match.
• Paid time off.
• Industry discounts.
• Free membership to all Sportrock locations.