Event Technician, Audio Visual (Part Time) - Mohegan Sun

Responsibilities

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

• Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Makes sure guests' needs are met, and the equipment setup is working properly.
• Makes rounds on-site to check in on customers throughout the day.
• Fosters the hotel/client relationship.
• Technical Ability
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Qualifications

• High School Diploma required. Associate’s degree is preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Work Environment

• Hotel
• Moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
• Varying noise levels from moderately quiet to noisy volumes.
• Exposure to heights via lifts and ladders.
• May be asked to work in multiple hotel locations.
• Irregular hours and on-call status including days, evenings, weekends, and holidays.
• Adherence to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Hourly Pay Range

The hourly pay range for this role is $15.64 - $20.33. The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.