Event Technician, Audio Visual - Four Seasons Hotel Boston

About the role

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service – Strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with all clients through effective communication; meets with guests on site to ensure that their needs are met and the equipment setup is working properly; monitors events and checks in on customers throughout the day; understands and fosters the hotel/client relationship.
• Technical Ability – Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge – Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses the equipment sheets to determine the equipment scheduled for set up and for strike; interacts with other staff and outside vendors for equipment; increases revenue by utilizing floor up-selling techniques; works with clients to finalize invoices; completes order entries in Navigator, as needed.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date (see career path at jobs.encoreglobal.com).
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members that may operate Company vehicles; additional DOT requirements may apply if applicable.
• Must be able to lift 50 lbs.

Skills

• Deliver World Class Service
• Hospitality Ownership
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively

Physical Requirements

• Sitting: 2‑3 Hours
• Standing: 4‑5 Hours
• Walking: 4‑5 Hours
• Stooping: 2‑3 Hours
• Crawling: 2‑3 Hours
• Kneeling: 2‑3 Hours
• Bending: 2‑3 Hours
• Reaching (above your head): 2‑3 Hours
• Climbing: 0‑1 Hours
• Grasping: 4‑5 Hours
• Lifting Requirements: 0‑15 lbs – Continuously; 16‑50 lbs – Frequently; 51‑100 lbs – Occasionally; Over 100 lbs – Occasionally
• Carrying Requirements: 0‑15 lbs – Continuously; 16‑50 lbs – Frequently; 51‑100 lbs – Occasionally; Over 100 lbs