Event Technician, Audio Visual - AC Hotel Arlington National Landing

About the role

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with all clients through effective communication; meets with guests on site to ensure that their needs are met, and the equipment setup is working properly; monitors events and checks in on customers throughout the day; understands and fosters the hotel/client relationship.
• Technical Ability: Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses the equipment sheets to determine the equipment scheduled for set up and for strike; interacts with other staff and outside vendors for equipment; increases revenue by utilizing floor up-selling techniques; works with clients to finalize invoices; completes order entries in Navigator, as needed.

Qualifications

• High School Diploma required.
• Associate’s degree is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• For technical external requirements, view our career path at jobs.encoreglobal.com and "