Event Technical Specialist, Video - Four Seasons Resort Maui
About the role
The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Responsibilities
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
- Develops self as subject matter expert in discipline of specialty.
- Stays current with technology and industry trends.
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
- Aids team with proper security, storage, inventory, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
Qualifications
- Bachelor’s Degree is preferred
- 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
- 3-4 years of customer service or hospitality experience is preferred
Requirements
- Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
- External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
- For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
Training/Staff Development
Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. Develops self as subject matter expert in discipline of specialty. Stays current with technology and industry trends.
Physical Requirements
- Sitting: 2-3 Hours
- Standing: 4-5 Hours
- Walking: 4-5 Hours
- Stooping: 2-3 Hours
- Crawling: 2-3 Hours
- Kneeling: 2-3 Hours
- Bending: 2-3 Hours
- Reaching (above your head): 2-3 Hours
- Climbing: 0-1 Hours
- Grasping: 4-5 Hours
- Lifting Requirements: 0 - 15 lbs: Continuously, 16 - 50 lbs: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Occasionally
- Carrying Requirements: 0 - 15 lbs: Continuously, 16 - 50 lbs: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Never
- Reaching (below your waist): 2-3 Hours
- Pushing/Pulling Requirements: 0 - 15 lbs: Continuously, 16 - 50 lbs: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Occasionally
- Closing Vision: Continuously
- Distant Vision: Continuously
- Color Vision: Frequently
- Peripheral Vision: Occasionally
- Depth Perception: Frequently
- Hearing: Continuously
- Pushing/Pulling Requirements: 0 - 15 lbs: Continuously, 16 - 50 lbs: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Occasionally
Compensation
Hourly Pay Range: $31.59 - $38.70
Benefits
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.