Event Technical Specialist, Audio Visual (Audio, A1) Full Time - Hyatt Regency Jacksonville

About the Role

The Technical Specialist is responsible for the technical setup and operation of enhanced mid-level production events in a hospitality environment, ensuring the utmost in client satisfaction. This position reports to an Associate Director or Director of Project Management.

Responsibilities

• Equipment Operation: Ensures flawless event execution through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment. Troubleshoots technical issues quickly and complies with all company security and safety measures. Ensures equipment is secure from theft and/or damage.
• Customer Service: Provides excellent service to exceed the expectations of internal and external customers. Maintains positive client relationships through effective communication and collaborates with the internal team on event solutions.
• Training/Staff Development: Fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales, and operations team members. Stays current with technology and industry trends.
• Event Supervision: Performs advanced pre/during/post-event work with operations team members. Supervises and directs other technicians during an event.
• Equipment Maintenance: Assists with proper security, storage, inventory, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs.

Requirements

• Bachelor’s Degree preferred.
• 3+ years of event technology experience with a specialty in Audio, Lighting, Projection, or Video required.
• 3-4 years of customer service or hospitality experience preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of the start date.
• Ability to interact professionally with a diverse workforce, customer base, and senior-level management.
• Strong customer, client, and coworker interface experience and abilities.
• Valid driver’s license required for positions that may operate company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Skills

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements:

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Frequently*
• Over 100 lbs: Occasionally

*Activities performed without assistance.

Work Environment

• Work is performed in a hotel/convention center or warehouse environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust.
• Working conditions vary from moderately quiet to noisy volumes.
• Exposure to heights via lifts and ladders; use of high-end audio-visual equipment and electrical components.
• May be required to work in multiple hotel locations.
• Irregular hours and on-call status, including days, evenings, weekends, and holidays.
• Must adhere to appearance guidelines as defined by Encore.

Pay

Hourly pay range: $22.90 - $29.77. Compensation is determined based on qualifications, location, travel, relevant work experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and their families. View benefits options for employees worldwide.

Encore is committed to fostering a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging.