Event Technical Lead, Audio Visual - Wyndham Grand Pittsburgh

About the role

The Technical Lead is responsible for intermediate level set up and operation of small to large‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Equipment Operation: accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment; troubleshoot technical issues and resolve problems quickly; comply with all company security and safety measures; ensure equipment is secure from theft and/or damage when in use.
• Customer Service: provide excellent service and strive to exceed the expectations and needs of internal and external customers; be a leader, mentor, and coach for other technicians on Encore’s Delivering World Class Service philosophy; maintain a positive relationship with all clients through effective communication; meet with guests on site to ensure their needs are met and the equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical Ability: understand the technical aspects of the job and demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues; anticipate equipment changes and challenges in a timely and professional manner.
• Systems Knowledge: understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine the equipment scheduled for set up and for strike; interact with staff and outside vendors for equipment; increase revenue by utilizing floor up‑selling techniques; work with clients to finalize invoices; as needed, work within Encore systems and applications.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2‑3+ years of customer service or hospitality experience preferred.
• 2‑3+ years of audio‑visual experience required.
• Valid driver’s license required for team members in positions that may operate company vehicles.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date (see career path at jobs.encoreglobal.com/en/career-paths).
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to.
• Ability to lift 50 lbs.

Skills

• Deliver World Class Service
• Hospitality Ownership
• Do The Right Thing
• Demonstrates Self‑Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality