Event Technical Lead, Audio Visual - The Westin Boston Seaport District
Position Overview
The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.
Key Job Responsibilities
Equipment Operation - Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. Troubleshoot technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use.
Customer Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy. Maintains a positive relationship with all clients through effective communication. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship.
Technical Ability - Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge - Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Work with clients to finalize invoices. As needed, work within Encore systems and applications.
Job Qualifications
High school diploma required, Associate’s degree is preferred.
2-3+ years of customer service or hospitality experience is preferred.
2-3+ years of audio-visual experience is required.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional Information
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths.
Physical Requirements - Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation
The hourly pay range for this role is $18.77 - $24.40. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Benefits
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