Event Technical Lead, Audio Visual - San Francisco

About the Role

This position is responsible for intermediate-level setup and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. The Technical Lead reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all Company security and safety measures.
• Ensure equipment is secure from theft and/or damage when in use.
• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Lead, mentor, and coach other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintain positive relationships with all clients through effective communication.
• Meet with guests on site to ensure their needs are met and the equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/client relationship.
• Demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Use equipment sheets to determine the equipment scheduled for setup and strike.
• Interact with other staff and outside vendors for equipment.
• Increase revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• Work within Encore systems and applications as needed.

Requirements

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• Valid driver’s license required for positions that may operate Company vehicles.
• External applicants must meet, validate, and achieve all training and certifications required for this position within 60 days of start date. View career path for technical requirements.
• Internal applicants must meet all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

For more information, refer to the Competency Based Talent Management page.

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements:

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements:

• 0 - 15 lbs: Continuously*
• 16 - 50 lbs: Frequently*
• 51 - 100 lbs: Frequently*
• Over 100 lbs: Never

*Activities performed without assistance.

Work Environment

• Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust.
• Working conditions vary between moderately quiet to noisy volumes.
• Use of high-end audio-visual equipment and electrical components, with exposure to heights via lifts and ladders.
• May be asked to work in multiple hotel locations.
• Irregular hours and on-call status, including days, evenings, weekends, and holidays.
• Adhere to appearance guidelines as defined by Encore.
• Warehouse work may also be performed at event venues, with exposure to outdoor temperatures, dirt, sand, and/or dust.

Pay

Hourly pay range: $24.00 - $27.00. Compensation is determined based on qualifications, location, relevant work experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore is committed to providing comprehensive benefits options for employees and their families. View benefits options for employees worldwide.

Encore cultivates a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging.