Event Support Representative

Event Support Representative - Hybrid Hybrid (2 days in off/week) | Bloomington, MN Area $20.00/hour | Temporary Assignment (Approx. 4 Weeks) Monday-Friday | 8:30 AM-3:00 PM (30 Hours Weekly)Are you passionate about helping others and making a meaningful impact? We're seeking a Event Support Representative to support participants in a nationwide fundraising event benefiting childhood cancer research. This is an excellent opportunity for someone who enjoys customer service, relationship building, and working for a mission-driven organization. What You'll Be Doing Make outbound calls to fundraising event participants to thank them for their involvement and support.Provide event-related assistance and answer participant questions.Handle concerns and complaints with professionalism and empathy.Encourage and support participants in reaching their fundraising goals.Collect feedback regarding event experiences.Process donations received over the phone.Accurately enter participant and donor information into company systems.Utilize participant management and outbound calling software.Deliver exceptional support to 100+ participants daily. What We're Looking For High school diploma or GED required.At least 1 year of customer service experience.Call center experience is a plus but not required.Nonprofit, volunteer, or fundraising experience is highly preferred.Strong verbal and written communication skills.Comfortable using Microsoft Outlook, Teams, and other computer applications.Excellent phone etiquette and interpersonal skills.Ability to remain calm and professional in high-pressure situations.Genuine passion for helping people and providing exceptional service. Training & Support You'll receive comprehensive training that includes:Organization and event overviewParticipant resources and support processesTechnology and software trainingOutbound calling platform trainingMost team members begin taking calls during their second week after completing onboarding and training. Schedule & Location Monday-Friday8:30 AM-3:00 PM30 hours per weekHybrid schedule with 2 in-office days each weekFlexibility to coordinate in-office days with your manager Compensation $20.00 per hourTemporary assignment lasting approximately 4 weeksStart date is September 14th Why Apply? This role offers the opportunity to combine customer service skills with a meaningful cause. You'll help support fundraising participants whose efforts contribute to advancing childhood cancer research and improving outcomes for children and families nationwide. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.