Event Support Representative

About the Role

We're seeking an Event Support Representative to support participants in a nationwide fundraising event benefiting childhood cancer research. This is an excellent opportunity for someone who enjoys customer service, relationship building, and working for a mission-driven organization.

Responsibilities

• Make outbound calls to fundraising event participants to thank them for their involvement and support
• Provide event-related assistance and answer participant questions
• Handle concerns and complaints with professionalism and empathy
• Encourage and support participants in reaching their fundraising goals
• Collect feedback regarding event experiences
• Process donations received over the phone
• Accurately enter participant and donor information into company systems
• Utilize participant management and outbound calling software
• Deliver exceptional support to 100+ participants daily

Qualifications

• High school diploma or GED required
• At least 1 year of customer service experience
• Call center experience is a plus but not required
• Nonprofit, volunteer, or fundraising experience is highly preferred
• Strong verbal and written communication skills
• Comfortable using Microsoft Outlook, Teams, and other computer applications
• Excellent phone etiquette and interpersonal skills
• Ability to remain calm and professional in high-pressure situations
• Genuine passion for helping people and providing exceptional service

Training & Support

You'll receive comprehensive training that includes:

• Organization and event overview
• Participant resources and support processes
• Technology and software training
• Outbound calling platform training

Most team members begin taking calls during their second week after completing onboarding and training.

Schedule

• Monday-Friday, 8:30 AM-3:00 PM
• 30 hours per week
• Hybrid schedule with 2 in-office days each week
• Flexibility to coordinate in-office days with your manager

Pay

• $20.00 per hour
• Temporary assignment lasting approximately 4 weeks
• Start date is September 14th

Why Apply?

This role offers the opportunity to combine customer service skills with a meaningful cause. You'll help support fundraising participants whose efforts contribute to advancing childhood cancer research and improving outcomes for children and families nationwide.