Event Supervisor

Location: Apex Entertainment – Syracuse

Employment Type: Part‑Time Hourly

Event Operations & Execution

• Oversee daily operations of all scheduled events, including guest check‑in, food and beverage service, attraction coordination, and overall event flow.
• Manage multiple events simultaneously while maintaining exceptional service standards, food quality, safety, and operational efficiency.
• Ensure all event details are executed according to Apex Entertainment standards, including room setup, décor, food and beverage service, attractions, and guest expectations.
• Serve as the primary on‑site contact for guests and clients throughout their event experience.
• Proactively identify and resolve challenges to ensure a successful event from start to finish.
• Handle guest concerns and provide timely, professional solutions.

Team Leadership & Communication

• Lead and supervise up to 20 event team members per shift, ensuring exceptional performance and guest service.
• Provide direction, support, and coaching to event staff throughout each shift.
• Communicate event details, priorities, and updates with Food & Beverage, Attractions, Events, and Operations teams.
• Maintain awareness of all events happening throughout the venue to effectively support guests and internal teams.
• Manage day‑of staffing needs, including employee call‑outs, schedule adjustments, and operational changes.

Event Administration & Quality Assurance

• Maintain accurate Event Orders within the CenterEdge Group POS system and make adjustments as needed.
• Complete event closeouts and process client payments accurately at the conclusion of each event.
• Conduct pre‑event and post‑event evaluations to review execution, guest satisfaction, and opportunities for improvement.
• Report event outcomes and feedback to the Events & Sales Manager.
• Complete additional duties and responsibilities as assigned by management.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 1–2 years of experience in hospitality, food & beverage, event coordination, or a related field.
• Previous experience supervising or managing corporate events, private parties, banquets, or special events preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational skills with strong attention to detail.
• Ability to problem‑solve quickly and remain calm under pressure.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong commitment to providing exceptional guest service.
• Reliable transportation or a valid driver’s license.
• Flexible availability, including evenings, weekends, holidays, and special events; weekend availability is required.

Why Join Apex Entertainment?

At Apex Entertainment, we create memorable experiences for our guests while providing our team members with opportunities to grow and succeed.

Perks & Benefits

• Competitive compensation
• Opportunities for advancement
• Flexible scheduling
• Free attractions
• 50% off select food items
• Fun, fast‑paced team environment