Event Staff - Duquesne University

About the role

Join the dynamic and customer‑focused team at BEST Crowd Management as an Event Services Staff member. As part of our Event Services and Security Staff, you will be an essential part of creating memorable experiences for event attendees. We are seeking individuals who are enthusiastic, reliable, and passionate about delivering exceptional customer service.

Responsibilities

• Provide outstanding customer service by greeting and assisting event attendees with a friendly and helpful demeanor.
• Assist with event set‑up, including equipment arrangement, signage placement, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, orderliness, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to attendees.
• Direct attendees to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Handle and resolve customer inquiries, complaints, or issues in a professional and timely manner.
• Collaborate with event staff, vendors, and other team members to ensure smooth event operations.
• Assist with crowd control measures, as necessary, to maintain a safe and enjoyable environment for all attendees.
• Adhere to company policies, procedures, and guidelines to uphold a high standard of professionalism and service excellence.

Requirements

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Possess a high school diploma or equivalent (some college education is preferred).
• Previous experience in customer service, hospitality, or event‑related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem‑solving abilities and the capacity to remain calm and professional in high‑pressure situations.
• Flexibility to work evenings, weekends, and holidays, based on event schedules.
• Physical stamina to stand, walk, and engage in physical activities for extended periods.
• Demonstrated reliability, punctuality, and a strong work ethic.

Benefits

• Competitive pay based on experience and qualifications.
• Opportunities for career growth and advancement within the company.
• Training and development programs to enhance skills and knowledge.
• Flexible scheduling options to accommodate personal needs.
• Positive and supportive work environment that values diversity and inclusion.

Pay

$15 per hour.

Schedule

Part‑time position with flexible hours, including evenings, weekends, and holidays as required by event schedules.