Event Staff

Responsibilities

• Take tickets at the entrance of the facility
• Seat guests according to ticket numbers and assist guests with questions or concerns
• Provide screening for guests, including bag checks, pat-downs, and wand metal detection
• Handle all needs for guests with disabilities, including ticketing, entrance/exiting, seating, and ADA compliance
• Monitor for irregularities such as security breaches, facility and safety hazards, and respond to emergency situations
• Prepare the building for opening and remain alert for crowd management situations
• Report suspicious activities and persons
• Enforce alcohol management procedures as designated by client and/or law
• Respond to emergency situations requiring security assistance
• Protect evidence or the scene of an incident in case of accidents, emergencies, or security investigations
• Prepare routine and standardized incident reports
• Provide security escorts as necessary
• Perform customer service functions as directed by supervisor or management
• Provide excellent customer care to clients and customers
• Assist in removing chairs after events
• Work mandatory events and required shifts as determined by management, with minimal notice for shift changes

Requirements

• High school diploma or G.E.D. equivalent
• Valid Driver’s License
• Successful completion of a background investigation as a condition of employment

Skills and Abilities

• Demonstrated knowledge of guest services
• Some knowledge of radio communication equipment
• Ability to work nights, weekends, and holidays
• Reliable transportation and means of communication (e.g., working phone with voicemail capability)
• Ability to use initiative and independent judgment within established guidelines
• Organized, punctual, and professional with a well-groomed appearance
• Exceptional customer service, communication, and people skills
• Ability to comprehend and apply numerous policies, procedures, and concepts
• Ability to respond using discretion based on general and client-specific policies
• Ability to react appropriately in emergency situations
• Intermediate computer skills and ability to utilize innovative smartphone and wireless technology

Physical Demands

• Stand and/or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet, grass, etc.)
• Climb stairs, ramps, or ladders occasionally during a shift
• Occasionally bend/twist at waist/knees/neck to perform various duties
• Occasionally lift or carry up to 50 pounds
• Run as needed
• Constant use of eyes (correctable vision to normal level required) for observation, reading, and interaction with the public and co-workers, including hand/eye coordination
• Constantly read, understand, and clearly speak English; use speech and hearing (correctable to normal level required) in communicating with the public, co-workers, and giving/receiving instructions
• Work in various environments, including adverse outdoor conditions such as cold, rain, or heat
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments