Event Staff

Stockton Complex

About the role

Responsible for greeting and seating guests, verifying tickets, and assisting the public by providing general information. Direct groups of people in a genuine, friendly, and professional manner.

Responsibilities

• Verifies ticket location, event dates, and times.
• Seats guests in proper location and resolves any seating problems.
• Provides emergency/accident assistance when needed.
• Serves as primary face-to-face contact with guests and resolves ticketing or seating complaints.
• Acts as an Usher, Tour Guide, Ticket Taker, Concierge, or in any other related role when assigned.
• Maintains a professional image and generates positive public relations.
• Stands or sits alertly at established points of entry and actively assists guests.
• Maintains flow of foot traffic and directs guests to seating locations, restrooms, concession stands, etc.
• Ensures all found items are turned in to a Guest Relations Office promptly.
• Maintains proper care of uniform and any issued equipment or supplies.
• Returns equipment and unused supplies at the end of shift.
• Assists and supports other Guest Relations Staff as needed.
• Performs other duties as assigned.

Requirements

• High School Diploma or G.E.D.
• Strong customer/guest service skills.
• Knowledge of ticketing/seating procedures.
• Good written and verbal communication skills.
• Available to work variable hours, including nights and weekends.
• Ability to work independently with little supervision.
• Ability to handle difficult or emotional situations with the public calmly and professionally.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job.

• Regularly required to move around the facility and stand for long hours during events.
• Required to talk and hear, and may work inside or outside the building as needed by events.
• Regularly required to stand, climb stairs, walk, and talk or hear.
• Occasionally required to use hands to finger, feel, reach with hands or arms, stoop, kneel, or crouch.
• Occasionally required to lift and/or move up to 10 pounds.

Pay

$17.00 per hour.