Event Staff

Job Duties & Responsibilities

• Screens of event traffic as assigned.
• Processes of event passes, credit card transactions as assigned.
• Directs of event traffic as assigned.
• Setup/tear down of all event signage and equipment.
• Ensures that all facilities are swept free of debris following the completing of an event.
• Promote good customer relations by consistently providing exceptional customer service with a professional and friendly demeanor, positive attitude, and willingness to help at all times.
• Resolve customer service issues or questions as needed or refer the situation to a supervisor for resolution.
• Meet and greet each customer with courtesy and great customer service.
• Understand how to handle the different types of customers and where to direct them.

Skills

• Adhere to dress code – Must be able to work outside in any weather conditions (rain, snow, wind, heat, etc.) and be able to continuously stand for extended periods of time (3-6 hours).
• Communicate with management, supervisors and traffic directors.
• Expedite the traffic flow in a timely fashion.
• Able to communicate professionally and effectively.
• Able to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

Experience

• 2+ years in a customer service role.
• Experience handling cash, conducting monetary transactions.
• Parking industry experience is preferred but not required.
• Previous experience working in outdoor/extreme weather conditions preferred.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to work all Events as scheduled.