Event Sr Technical Lead, Audio Visual - Boston Marriott Copley Place Hotel

About the Role

The Sr. Technical Lead is a mid-tier technical operator focusing on small general session work or assisting with larger general sessions. This role serves as a bridge between technical lead and technical specialist and reports to an Operations Manager, Director of Operations, or DET.

Responsibilities

• Equipment Operation
  • Ensures flawless event execution through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
  • Troubleshoots technical issues and resolves problems quickly as they arise.
  • Complies with all company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.
• Customer Service
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains positive relationships with all clients through effective communication.
  • Collaborates with internal teams on event solutions pre-event and during the event to ensure customer satisfaction.
  • Understands and fosters the hotel/client relationship.
• Training and Staff Development
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
  • Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
• Event Supervision
  • Performs advanced work (pre/during/post event) with operations team members.
  • Supervises and directs other technicians during an event.
• Equipment Maintenance
  • Assists the team with proper security, storage, transportation, and maintenance of equipment.
  • Performs inventory and forecasting of equipment needs.

Requirements

• Bachelor’s Degree is preferred.
• 2+ years of field experience in a specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of the start date.
• Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
• Strong customer, client, and coworker interface experience and abilities.
• A valid driver’s license is required for positions that may operate company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Physical Requirements

• Time Spent:
  • Sitting: 2-3 hours
  • Standing: 4-5 hours
  • Walking: 4-5 hours
  • Stooping: 2-3 hours
  • Crawling: 2-3 hours
  • Kneeling: 2-3 hours
  • Bending: 2-3 hours
  • Reaching (above your head): 2-3 hours
  • Climbing: 0-1 hours
  • Grasping: 4-5 hours
• Lifting Requirements:
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Occasionally
• Carrying Requirements:
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never
• Auditory/Visual Requirements:
  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously
• Pushing/Pulling Requirements:
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Frequently*
  • Over 100 lbs: Occasionally

*Activities performed without assistance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Hotel/Convention Center:
  • Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust.
  • Working conditions vary from moderately quiet to noisy volumes.
  • Exposure to heights via lifts and ladders when using high-end audio-visual equipment and electrical components.
  • May be required to work in multiple hotel locations.
  • Irregular hours and on-call status, including days, evenings, weekends, and holidays.
  • Must adhere to appearance guidelines as defined by Encore based on individual hotel or city representation.
• Warehouse:
  • Work is performed at event venues and in a warehouse environment.
  • Exposure to outdoor temperatures, dirt, sand, and/or dust.
  • Working conditions vary from moderately quiet to noisy volumes.
  • May use high-end audio-visual equipment and electrical components.
  • Irregular hours and on-call status, including days, evenings, weekends, and holidays.
  • Must adhere to appearance guidelines as defined by Encore for warehouse environments and when traveling.

Pay

Hourly pay range: $20.65 - $26.84. Compensation is determined based on qualifications outlined in the job posting for the specified location. Final compensation depends on factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore is committed to providing comprehensive benefits options for employees and their families. View benefits options for employees worldwide.

Encore prides itself on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging.