Event Services Manager- Hilton Baltimore Inner Harbor

Exceptional Hospitality Starts with You. When you join our Hotels team, you’ll brighten guests’ days by delivering memorable experiences as an Event Services Manager, spending the majority of your time on the convention floor as the primary client contact.

Responsibilities

• Execute high‑quality events: manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience.
• Maximize revenue opportunities: identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
• Build client relationships: establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business.
• Guide team performance: communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high‑level service.
• Support the sales process: participate in client site visits and pre‑event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs.
• Solve problems in real time: apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure.

Qualifications

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A sense of ownership and accountability.
• A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Hilton is an award‑winning global hospitality leader that has welcomed more than 3 billion guests worldwide. Our culture, recognized repeatedly on the World’s Best Workplaces list by Great Place to Work and Fortune, is built on the vision to “fill the earth with the light and warmth of hospitality.” We offer a suite of world‑class brands and a company‑wide commitment to providing the best stay for every guest, while supporting team members’ career growth.

Benefits

• Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program.
• Own a piece of Hilton – invest in Hilton shares at a 15 % discount via the employee stock purchase program (ESPP).
• Paid parental leave – paid leave for eligible team members, including partners and adoptive parents.
• Personalized caregiving support – dedicated caregiving concierge services for you and your loved ones.
• Crisis concierge – compassionate point of contact for practical and emotional support during times of loss.
• Mental health resources – free counseling and support through the Employee Assistance Program (EAP).
• Generous paid time off (PTO) – recharge, relax, and take time for what matters most.
• Health & welfare benefits – a variety of health plans covering checkups, dental cleanings, glasses, and more.
• Financial security for your future – retirement plans to help you save for what’s next.
• Benefits availability may vary by location and are subject to the terms and conditions of each specific program or plan.