Event Sales Specialist

Sales & Solutions

Utilize the standard catalog of offerings across eCommerce and Catering/Events with corresponding universal price sheets; maintain version control and cross-functional sign-offs.

Suggest appropriate add-ons that enhance guest experience and overall transaction value.

Escalate non-standard inquiries (customizations, off-menu, large-scale requests) to business unit leaders for feasibility and timely go/no-go decisions.

Collect and respond to guest inquiries/feedback, ensuring issues are captured, triaged, and closed with learning loops into training and content updates.

Drive sales growth through phone outreach programs designed by the Head of Sales in partnership with Brand.

Concierge & Client Experience

Serve as the primary point of coordination for client needs across restaurants, events, and eCommerce, ensuring white-glove communication and on-time deliverables.

Escalate complex issues and VIP handling to Concierge Services Manager, delivering timely and effective resolution and documenting corrective actions.

Advise clients on menus, venue fit, service styles, seasonal items, gifting, and logistics; prepare clear proposals and confirmations.

Coordinate with operations and partners to execute special orders (e.g., custom inserts, VIP packaging) without service friction.

CRM, Pipeline Hygiene & Feedback

Maintain accurate contact, opportunity, and event records; ensure every interaction advances the guest journey or captures a clear next step.

Capture guest feedback and post-event debriefs; translate insights into updates for training, FAQs, and the offering catalog.

Qualifications

• 1+ years of work experience in client services, sales support, events/catering coordination, or hospitality with proven customer-facing success.
• Communication: Professionalism in written and verbal communications, with a focus on clarity and etiquette in all interactions (Spanish-speaking preferred but not required).
• Organization: Exceptional organization with meticulous attention to detail, ensuring every client receives a superior level of service.
• Interpersonal Skills: Notable communication enabling effective collaboration with clients of diverse backgrounds and personalities.
• Demonstrated ability to resolve guest concerns independently and appropriately.
• Familiarity with Shopify, TripleSeat, and CRM tools preferred.

Characteristics

• Strong business acumen with a demonstrated ability to proactively “think like an owner”.
• Energetic and creative, not afraid to think outside the box.
• Disciplined planner who collaborates across teams to build the best solutions.
• Data and technology savvy with strong analytical framework.
• Self-starting problem solver who can navigate complexity without losing direction.

Benefits & Perks

• Full-time benefits and perks including food, beverage and merchandise discounts, ongoing training and development, competitive salary, medical benefits plan, paid time off, flexible working schedule, paid sick leave, 401(k) retirement plan, quarterly sales incentives, and annual bonus structure.