Event Sales Manager, Venues - JW Marriott Houston by the Galleria

About the role

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, and delivering a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from the assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with the hotel. Supports company initiatives, business strategies, and core values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Responsibilities

• Revenue Generation: Drive results by soliciting and securing business through a proactive, consultative sales approach using Encore’s sales process and methodology; prepare and present quotes and proposals promptly (including those submitted via www.encoreglobal.com, venue booking system, or other sources); collaborate with vendors and internal departments to capture and service events; attend site visits, pre‑conference planning meetings, and venue meetings as needed; understand event cost structures and incorporate them into solution designs according to profitability guidelines.
• Relationship Management: Deliver world‑class service by cultivating and maintaining relationships with customers, venue personnel, and Encore support functions; research customer history to create personalized experiences; attend customer meetings, understand goals, and address questions, concerns, and challenges; keep all customer information up‑to‑date and accurate in the CRM; refer and guide customers through the Encore network to secure additional opportunities.
• Sales Accountability: Maintain a healthy pipeline to achieve revenue targets; ensure all opportunities are accurately recorded and updated in the CRM; support sales forecasting for the home location with timely and accurate submissions; learn and adopt all SOPs, new initiatives, and programs; stay knowledgeable about new product/service offerings and emerging meeting‑event technology.

Qualifications

• BS/BA or 1+ years of Encore or equivalent experience (required)
• 1 year technology sales or hospitality experience (preferred)
• Prior sales experience in audiovisual (a plus)
• Knowledge of hospitality industry and sales processes (preferred)
• Technical aptitude and computer proficiency (required)
• Strong written and verbal communication skills
• Core‑value competencies: Deliver World‑Class Service, Hospitality Ownership, Do The Right Thing, Demonstrates Self‑Awareness, Drive Results, Ensures Accountability, See The Big Picture, Decision Quality, Manages Complexity, Value People, Collaborates

Physical Requirements

• Sitting: 4‑5 hours per day
• Standing: 2‑3 hours per day
• Walking: 2‑3 hours per day
• Stooping, Crawling, Kneeling, Bending, Reaching (above head), Climbing: up to 1 hour per day each
• Lifting: 0‑15 lb occasionally; 16‑50 lb occasionally; 51‑100 lb never; over 100 lb never
• Carrying: same limits as lifting
• Auditory/Visual: continuous close, distance, color, peripheral vision, and depth perception
• Pushing/Pulling: 0‑15 lb occasionally; 16‑50 lb occasionally; 51‑100 lb occasionally; over 100 lb never

Work Environment

Work is performed in hotel/convention‑center settings with moderate exposure to outdoor temperatures, dirt, sand, or dust. Noise levels range from moderately quiet to noisy. The role involves using high‑end audiovisual equipment, electrical components, and working at heights via lifts and ladders. Assignments may span multiple hotel locations, with irregular hours and on‑call status—including days, evenings, weekends, and holidays. Appearance guidelines must be followed as defined by Encore for each hotel or region.

Pay

Salary range: $50,000 – $55,000 per year. Final compensation is based on location, travel, relevant experience, and specific skills. Additional compensation may include overtime, bonuses, or incentives.

Benefits

Encore offers a comprehensive benefits package for employees and families worldwide. View benefits options. The company is committed to an inclusive culture where every individual is celebrated for their unique strengths and differences. Learn more about our commitment to inclusivity and belonging.