Event Sales Manager, Venues - Hilton Columbus at Easton

About the role

The Sales Manager, Venues guides customers through event experiences, identifies solutions that meet their goals, and ensures a compelling event experience. The role utilizes all available tools to maximize event and revenue capture from an assigned customer base, cultivates relationships with key hotel personnel, and supports company initiatives, business strategies, and core values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Key Responsibilities

• Revenue Generation
  • Drive results by soliciting and securing business through a proactive, consultative sales approach using Encore’s sales process and methodology.
  • Prepare and present quotes and proposals promptly to customers via www.encoreglobal.com, venue booking system, or other assigned sources.
  • Collaborate with vendors and internal departments to capture and service events.
  • Attend site visits, pre‑conference planning meetings, and venue meetings as needed to support the customer event experience.
  • Understand event cost structures and incorporate them into solution designs according to profitability guidelines.
• Relationship Management
  • Deliver world‑class service by cultivating and maintaining relationships with customers, venue personnel, and Encore support functions.
  • Research customer history to create personalized experiences.
  • Attend customer meetings, understand their goals, and address questions, concerns, and challenges.
  • Keep all customer information up‑to‑date and accurate in the CRM system.
  • Leverage the Encore network to secure additional opportunities with existing customers.
• Sales Accountability
  • Maintain a healthy pipeline to achieve established revenue targets.
  • Ensure all opportunities are entered in the CRM and kept accurate.
  • Support sales forecasting for the home location, ensuring timely and accurate submissions.
  • Learn and adopt SOPs, new initiatives, and product/service offerings.

Qualifications

• BS/BA or 1+ years of Encore or equivalent experience required.
• 1 year technology sales or hospitality experience preferred.
• Prior sales experience in audiovisual is a plus.
• Knowledge of hospitality industry and sales processes preferred.
• Technical aptitude and computer proficiency required.
• Strong written and verbal communication skills.

Core Values & Competencies

• Deliver World‑Class Service
• Hospitality Ownership
• Do The Right Thing
• Demonstrates Self‑Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Physical Requirements

• Sitting: 4‑5 hours per day
• Standing: 2‑3 hours per day
• Walking: 2‑3 hours per day
• Stooping, Crawling, Kneeling, Bending, Reaching (above head), Climbing: 0‑1 hour per day each
• Lifting: 0‑15 lb occasionally; 16‑50 lb occasionally; 51‑100 lb never; over 100 lb never
• Carrying: same as lifting
• Vision: Close, distance, color, peripheral, and depth perception continuously required
• Pushing/Pulling: 0‑15 lb occasionally; 16‑50 lb occasionally; 51‑100 lb occasionally; over 100 lb never

Work Environment

Work is performed in hotel/convention‑center settings with moderate exposure to outdoor temperatures, dirt, sand, or dust. Noise levels range from moderately quiet to noisy. Employees use high‑end audiovisual equipment, electrical components, and may work at heights using lifts and ladders. Assignments may span multiple hotel locations, with irregular hours, on‑call status, and work on days, evenings, weekends, and holidays. Appearance guidelines are defined by Encore based on individual hotel standards.

Pay

Salary Pay Range: $38,559.12 – $50,125.56. Compensation is determined based on qualifications, location, travel, relevant experience, and specific skills. Additional compensation may include overtime, bonuses, or incentives.

Benefits

Encore provides a comprehensive benefits package for employees and families. View the benefits options for our employees worldwide. The company fosters an inclusive culture where every individual is celebrated for their unique strengths and differences. Learn more about our commitment to inclusivity and belonging.