Event Response Global Service Delivery Lead

Mission

The Waymo Operations team exists to deliver the Waymo Driver to the world. We build and scale the world's first and leading autonomous fleet and operations platform.

Responsibilities

• Maintain and execute comprehensive vendor strategy aligned with Waymo's overall roadmap and business objectives.
• Support and advise on vendor procurement, scope expansion, and the transition or offboarding of vendors from the Waymo account.
• Provide vendors with the necessary access, tools, data, resources, and support from Waymo teams to be successful in delivery, independent operation, and strategic value add.
• Develop and implement programs that facilitate smooth interactions and collaboration with vendors and stakeholder teams.
• Ensure Vendor readiness for effectiveness in current markets and readiness for scale.
• Manage the process of transitioning or documenting contract workflows.
• Review and advise on workflows for efficiency and ensure best practices are integrated, well defined, and shared across Ops.
• Establish and maintain a robust governance framework to ensure compliance and risk management in supplier relationships, change management and quality control.
• Support contract amendments and keep contract requirements current to the state of the operation.
• Understand and manage exception handling for off nominal requirements or special events that arise throughout the operation.

Requirements

• 10+ years with program/vendor management in operations, strategy, and planning.
• Bachelor's degree in business or related field or equivalent practical experience.
• 5+ years of Business process outsourcing experience.
• Demonstrate excellent problem-solving, critical thinking, and analytical skills with experience in applying project management tools.
• Strong verbal and written communication and interpersonal skills, with the ability to work with and influence cross-functional teams and external partners.
• Able to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions.

Preferred

• 8+ years experience leading outsourcing engagements, experience scaling outsourcing engagements and bringing immature operations to maturity.
• Masters Degree in Business Administration.
• Experience with Continuous Improvement Activities.
• Exceptional quantitative skills and understanding of supply & demand modelling.
• Travel 50% of the time domestic and international.

Qualifications

• Understanding of continuous improvement activities.
• Experience with supply & demand modeling.

Skills

• Program/Vendor Management.
• Business Process Outsourcing.
• Project Management Tools.
• Vendor Procurement.
• Scope Expansion.
• Vendor Transition/Offboarding.
• Vendor Support.
• Vendor Collaboration.
• Vendor Readiness.
• Vendor Governance Framework.
• Vendor Contract Management.
• Vendor Exception Handling.

Benefits

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Pay

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.

Schedule

Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.