Event Manager | Full-Time | Regions Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About The Venue

The new Regions Arena will anchor a lively downtown Mobile, Alabama, a city that offers world-class accommodations, retail shops, restaurants, museums, parks, and art galleries. The state-of-the-art, 10,000-capacity arena is under construction and scheduled to open in early 2027. It will be home to a minor league hockey team, concerts, family shows, regional and national sports events, community gatherings, and annual Mardi Gras events. It will include a wide range of premium seating and experiences, including suites, clubs, and loge boxes, and include over 27,000 square feet of multi-purpose and pre-event space.

Responsibilities

• Advance, plan, service, and supervise all events.
• Plan, manage, and evaluate the work of subordinates.
• Provide management and guidance for event personnel.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials.
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.
• Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles.
• Assist in the preparation of building to meet the requirements of upcoming events/shows.
• Assist with the completion of pre-show event financial estimates.
• Assist with the completion of post-show event settlements.
• Advise lessees on services available from independent contractors for events.
• Recruit, train, and supervise event & security staff.
• Create work schedules for event & security staff, delegate assignments, and review performance/results.
• Function as a liaison between users of the facility and the facility staff.
• Recommend and evaluate required event staffing levels.
• Coordinate communication between building staff and show staff during load-in and load-out.
• Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction.
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff.
• Make hospitality arrangements as needed.
• Communicate with municipal officials, including police, fire, and medical services; event staff; and the public to ensure the security of patrons and smooth event running.
• Review emergency planning procedures with all event staff for each event.
• Create and distribute detailed data sheets prior to every event.
• Coordinate service needs with the food and beverage provider & make hospitality arrangements as needed.
• Serve as Manager on Duty as scheduled.
• Other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree from a four-year college or university in Event Management, Hospitality Management, or Business.
• 3-5 years of event management experience or related public relations, hospitality management, business, or related industries.
• Working knowledge of the principles of facility management, services, and equipment for a similar facility.
• Experience with budget preparation and control.

Skills

• Strong interpersonal, communication, and presentation skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and Event management software.
• Strong problem-solving skills.
• Knowledge of operational characteristics of events.
• Knowledge of crowd management and control techniques.
• Knowledge of principles of supervision, scheduling, and training employees.
• Knowledge of fire and public safety regulations.
• Proficiency with AutoCad and event layout design software.
• Knowledge of A/V equipment and electronic systems in public assembly facilities.

Pay

This role pays an annual salary of $45,000 – $60,000.

Benefits

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)