Event Host

About the role

Hard Rock Live Hosts are responsible for providing excellent service at events to all areas of Hard Rock Live. They report to the Live Managers and the Rocker Supervisor.

Responsibilities

• Ensure every guest has the opportunity to enjoy a clean, safe and entertaining environment.
• Seat Guests accurately and resolve any ticketing issues.
• Direct guests appropriately and answer guest’s questions.
• Set up and break down for all events, including but not limited to chairs, tables, bike racks, buffets, trash, etc.
• Perform duties such as cleaning, sweeping, and vacuuming.
• Effectively communicate escalated guest issues to the Live Manager and/or GM.
• Aid in providing the basics of service tasks such as covering positions, overseeing guest medical issues, monitoring an aisle, seating, directing guests, tending to any and all guests’ needs, and set up & break down for events.
• Maintain crowd control.
• Maintain a positive working relationship with all departments within the building (e.g. Security, Kitchen, Sales, etc.) to ensure that all needs of our guests and clients are met.
• Ensure that all equipment is cared for appropriately, properly utilized by staff, and any issues are reported to Management.
• Maintain and understand general venue and company knowledge, including upcoming events, company initiatives and philanthropic initiatives.

Qualifications

• High school diploma or equivalent.
• One (1) years prior customer service experience, preferably in an entertainment venue environment.
• Able to work evenings, weekends and late nights.
• Must have the ability to read, write and understand English in a working environment.
• Must be proficient with Microsoft Word, Excel and Outlook.
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.
• Ability to pass a pre-employment reference checks.
• Open availability and maintain a flexible work schedule.