Evening/Overnight Customer Service Representative
About the role
Our New Jersey 82,000 square foot facility includes the largest emergency contact center in the United States. Our Houston Texas facility includes a fully redundant emergency contact center supported by a diverse talent hub. These two critical infrastructure facilities are staffed and operated 24/7/365 and require best-in-class uptime. They include high-availability data centers that have the highest uptime expectations that exist.
Responsibilities
- Monitor emergency alarm signals in a clean and modern call center environment
- Provide excellent customer service to our customers
- Collect information from our customers to update their accounts
- Follow company processes and procedures to ensure the proper handling of each alarm
- This job may include dispatching emergency services such as the police, fire department, or EMS
Requirements
- You want to work in a fast-paced call center environment where you will help protect people and keep them safe
- You are detailed oriented
- You have solid communication skills
- You enjoy learning new skills, systems, processes, and procedures
- HS Diploma or GED required
- Access to reliable transportation
- 1-year prior customer service experience in a call center environment
Qualifications
We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, a generous 401k plan with company match.
Benefits
We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, a generous 401k plan with company match.
Skills
The position requires strong communication skills, attention to detail, and the ability to handle multiple tasks simultaneously.
Benefits
We offer a competitive salary and benefits package including paid vacation, paid holidays, health/dental/vision insurance, a generous 401k plan with company match.
Pay
This position starts between $16 - 18 an hour.
Schedule
Your schedule will be the same every week and overtime is voluntary.