Evening Hotel Guest Service Representative
Why You’ll Love Working Here
The Evening Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
How You’ll Make An Impact
- Uses property management system to make reservations, check-in and checkout guests, process payments, and operate office equipment
- Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
- Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
- Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue
What Success Looks Like
- Customer service experience
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization, and follow-up abilities
- Positive attitude, outgoing, friendly
- Ability to work effectively and efficiently in a fast-paced setting
What Will You Get At NCG Hospitality?
- Career Development
- Career pathing and skill development
- Leverage leadership and mentorship programs
- Educational and certification reimbursement
- Team Member Perks
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
- Health & Wellness Benefits
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
- Financial Support
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
Compensation
$16.00 per hour
(if you already have a resume on Indeed)
Or apply here.
Mission and Core Value
At NCG Hospitality, we strive to be the best and offer you the best career. We offer rewarding opportunities for your career with several locations and positions to choose from. There is always time for fun: We celebrate our Team Members and reward their successes.
Perks
Enjoy discounted hotel stays, a flexible work schedule, paid volunteer hours, and so much more!
Equal Opportunity Employer
NCG Hospitality is proud to be an Equal Opportunity Employer.