Evacuation Coordinator

About the role

The Evacuation Coordinator supports field courses based out of Lander, the Rocky Mountain River Base (RMRB), and Three Peaks Ranch via the evacuation phone. This role works closely with the Evacuation Manager and Leadership Team to coordinate in-field support and instructor/student field evacuations, addressing logistical, medical, or behavioral issues. This position is crucial to the success of field courses.

What does an Evacuation Coordinator do?

Every day is different. The Evacuation Coordinator gets to problem solve, think creatively, and make a big impact on the support instructors receive in the field. In this job, you get to work through questions like: What trends are we seeing in student behavior this season? What training topics do instructors need? How can we work more effectively to support teams in the field?

• Carry the evacuation phone 24/7 for 3-5 days and nights in a row.
• Facilitate the experience of evacuated or expelled students with respect, compassion, and accountability.
• Coach field staff on risk management documentation and decision making; contribute to NOLS Accepted Field Practices updates and development.
• Support Three Peaks Ranch and the River Base with evacuation concerns as necessary.
• Calculate evacuation expenses for students and submit reports to the NOLS finance department.
• Train field and program staff on all aspects of Rocky Mountain evacuations (protocols and procedures, documentation and paperwork, challenging phone conversations).
• Collaborate and work closely with the Evacuation Manager to create vision and systems for the Evacuation office.
• Must be an active NOLS field instructor.

In your first 6 months, you will

• Coach instructors regarding evacuation, student performance/behavioral issues, and course dynamics.
• Supervise and coordinate logistics for Rocky Mountain evacuations.
• Make parent/emergency contact phone calls related to student behavioral issues and/or evacuations.
• Communicate decision-making and next steps with clarity to emergency contacts.

What makes a great Evacuation Coordinator at NOLS?

We are looking for people who share our values and are keen to learn and develop their expertise. While our ideal candidate comes with the skills listed below, we expect to provide training and development support in some of the areas.

• Attention to detail with organization of paperwork and evac office systems.
• Excellent interpersonal and communication skills to support instructors, students, and parents during challenging or emergent situations. This includes listening intently, asking questions, and maintaining a calm, helpful presence.
• Ability to task-switch quickly between field phone calls and organizing logistics, while keeping track of all details related to different situations being managed simultaneously from the field.
• Be able to think creatively in relation to field evacuation logistics, student support in town and utilizing team resources.
• Be a team player, within the program department and throughout all NOLS Rocky Mountain departments.
• Contribute to an environment that encourages field staff and students to feel relaxed, supported, and focused going into the field and while on course.

Pay

Salary Range: $41,400.00 to $43,000.00 annually.

Benefits

• Global Reach: With locations across the U.S., operations in six countries, and courses running in all 50 states and more than 10 countries, you'll be part of an organization with a truly worldwide impact.
• Course Discounts: Receive special pricing on NOLS courses for yourself and your family.
• Comprehensive Benefits: Full-time employees are eligible for a robust benefits package, including medical, dental, and vision coverage.
• Flexible Time Off: We offer a flexible time off policy that empowers employees to take the time they need for rest, adventure, and personal priorities without the constraints of traditional accrual systems.
• Employee Assistance Program: Access confidential, 24/7 counseling and support services to help you maintain balance and well-being.