EV Hardware Analysis System Engineer

About the Role

This role is responsible for investigating field returns, production failures, and customer-reported issues to identify root causes, develop corrective actions, and drive continuous product improvements. The ideal candidate combines deep technical expertise in power electronics with a structured, analytical approach to failure analysis. Working closely with Engineering, Manufacturing, Service, Quality, Supply Chain, and global product teams, this position plays a critical role in improving product reliability, reducing warranty costs, and enhancing customer satisfaction.

Responsibilities

• Failure Analysis & Root Cause Investigation
  • Perform comprehensive electrical, mechanical, and system-level failure analyses on EV fast charging equipment, subassemblies, and electronic components.
  • Analyze field returns, production failures, and customer-reported issues to determine root causes.
  • Utilize structured problem-solving methodologies including Root Cause Analysis (RCA), FMEA, 8D, Fishbone Diagrams, and 5 Whys.
  • Develop, execute, and document test plans to reproduce failure modes and validate corrective actions.
  • Perform detailed troubleshooting using electrical test equipment and diagnostic tools.
  • Evaluate failed components to distinguish between design, manufacturing, supplier, installation, or application-related issues.
• Repair & Technical Analysis
  • Establish and maintain standardized repair and analysis processes for field returns and production units.
  • Execute repairs on high-voltage power electronic assemblies and charging systems while maintaining detailed technical documentation.
  • Develop repair strategies and recommendations for recurring product failures.
  • Ensure repairs are completed accurately, efficiently, and within established timelines.
• Product Quality & Continuous Improvement
  • Collaborate with R&D, Manufacturing, Quality, Service, Procurement, and Logistics to implement corrective and preventive actions.
  • Identify recurring failure trends and recommend product, process, or supplier improvements.
  • Support validation testing for engineering changes and product enhancements.
  • Participate in design reviews by providing field performance and reliability feedback.
• Customer & Cross-Functional Support
  • Serve as the technical lead for customer-related hardware investigations.
  • Coordinate comprehensive 360-degree analyses of customer issues from initial failure through corrective action.
  • Prepare clear technical reports and communicate findings to both technical and non-technical stakeholders.
  • Support service teams by providing advanced troubleshooting guidance and repair recommendations.
• Data Analysis & Reporting
  • Maintain detailed records of analyses, repairs, and corrective actions.
  • Utilize statistical analysis tools to identify reliability trends and recurring failure modes.
  • Develop KPIs and metrics related to repair effectiveness, failure trends, and product reliability.
  • Present technical findings and recommendations to management and engineering leadership.

Requirements

• Master's degree in Electrical Engineering, Electronics Engineering, Power Electronics, or a related engineering discipline. Equivalent experience may be considered.
• 5+ years of experience in failure analysis, repair engineering, reliability engineering, or power electronics development.
• Strong understanding of structured failure analysis methodologies including:
  • Root Cause Analysis (RCA)
  • FMEA
  • 8D Problem Solving
  • Corrective and Preventive Actions (CAPA)
• Experience troubleshooting complex electrical and electronic systems.
• Excellent analytical, organizational, and documentation skills.
• Strong verbal and written communication skills with the ability to present technical information clearly.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Ability to commute/relocate to Charlotte, NC area: Reliably commute or planning to relocate before starting work (Required).

Preferred Qualifications

• Experience with high-power DC fast charging systems or EV charging infrastructure.
• Knowledge of reliability engineering and product lifecycle analysis.
• Experience supporting manufacturing operations and quality systems.
• Familiarity with statistical analysis software and reliability reporting tools.
• Experience working within ISO 9001, IATF 16949, or similar quality management systems.
• Knowledge of electrical safety standards and high-voltage testing procedures.

Schedule

Day shift, full-time, on-site.

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan with Company matching contributions
• Paid Time Off (PTO) for vacation, personal time, or illness
• Paid Company Holidays

About the Company

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich, and Charlotte (USA).

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility, and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated, and have a significant impact!